# Customer Success - DACH

**Company:** [ElevenLabs](https://hotfix.jobs/companies/elevenlabs)
**Location:** Remote
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, Technical Account Management, B2B SaaS, AI/ML, AI Agents, API Integrations, SDKs, Revenue Retention, Cross-Sell, Renewals, Usage Analytics
**Posted:** 2026-08-26

> Own technical adoption and commercial outcomes for a portfolio of complex B2B customers across the DACH market. The role combines onboarding, production deployment guidance, cross-functional problem solving, renewals, expansion, and cross-sell ownership.

## Job Description

## Responsibilities
- Own the technical depth and commercial outcomes for strategic customers across the DACH region.
- Run customer onboarding, enablement, and growth across ElevenLabs’ speech models, creative tools, and AI Agents.
- Advise customers on production deployments across web, mobile, APIs, SDKs, and their broader systems.
- Analyze usage and performance data to identify friction, improve adoption, and develop new use cases.
- Own a defined book of business against Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion targets.
- Identify expansion opportunities, and own renewals and upsells end to end.
- Partner cross-functionally with Sales, Engineering, Product, Marketing, and Customer Success leadership.
- Translate technical wins into revenue retention and growth.

## Requirements
- 5+ years of experience in Customer Success, Account Management, or Technical Account Management supporting complex B2B SaaS, developer tools, or AI/ML products in the DACH region.
- Proven experience owning and managing a defined book of business.
- Fluency in German and English.
- Experience working across the DACH market, including knowledge of its landscape and cultural nuances.
- Experience building and deploying AI agents.
- A strong builder mindset and ability to innovate in ambiguous, pioneering environments.
- Experience with API integrations and comfort navigating SDKs.
- Experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities and renewals.
- Excellent problem-solving, technical, and analytical skills.
- Strong communication and interpersonal skills, with the ability to build relationships with customers at all organizational levels.
- Ability to work independently in a remote or distributed team environment.

## Benefits
- Annual discretionary professional development stipend.
- Annual discretionary stipend for social travel with colleagues.
- Annual company offsite.
- Monthly coworking stipend for employees not located near a main hub.

## Similar jobs

- [Founding Customer Success Manager](https://hotfix.jobs/jobs/404b0ab9-5940-4b69-b49e-df5f185a344b) - Improbable - Remote
- [Scaled Customer Success Manager](https://hotfix.jobs/jobs/b11639e0-cdf3-420e-9c51-e2709dbd6c25) - Kombo - Berlin, Germany
- [Launch Trainer](https://hotfix.jobs/jobs/a9cf0a46-530e-4564-81a0-e9ba9729f889) - Dandy - Remote - $77k – $86k/yr
- [Customer Success - EMEA](https://hotfix.jobs/jobs/183ba3d1-1b84-46e8-81b1-370f0f6f2934) - ElevenLabs - Remote
- [Customer Success Leader, Southern](https://hotfix.jobs/jobs/88331dd5-286d-498a-95b9-82381cdad7ee) - Harvey - Munich, Germany

**Apply:** https://hotfix.jobs/jobs/a84362ae-36c2-46a2-a532-302f6cb025b8
**Canonical:** https://hotfix.jobs/jobs/a84362ae-36c2-46a2-a532-302f6cb025b8