# IT Support Engineer

**Company:** [Collective Intelligence Project](https://hotfix.jobs/companies/collective-intelligence-project)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $160k – $189k/yr
**Experience:** 3+ years
**Skills:** macOS, Bash, Zsh, Python, MDM, Google Workspace, SAML, OAuth, OIDC, SCIM, Dhcp, DNS, Vlans, Itsm
**Posted:** 2026-09-02

> Provides advanced Mac fleet, identity, network, SaaS, and service-desk engineering while automating IT operations and delivering onsite support. Requires 3–5 years of IT experience, macOS command-line expertise, MDM and identity administration, scripting, and networking skills.

## Job Description

## Responsibilities
- Design, implement, and maintain secure IT infrastructure across identity, endpoints, networks, and SaaS.
- Build automated joiner, mover, and leaver workflows and extend internal Python-based dashboards and automation.
- Serve as a technical escalation point, resolving recurring issues through permanent fixes.
- Engineer and troubleshoot macOS fleets using system logs, launch agents and daemons, configuration profiles, plists, disk tools, FileVault, and Terminal.
- Manage MDM deployments, configuration baselines, OS updates, compliance remediation, endpoint health, and asset inventory.
- Administer identity systems, including SSO/SAML applications, SCIM provisioning, role mappings, and MFA resets.
- Administer Google Workspace, including accounts, groups, delegation, mail routing, delivery troubleshooting, bulk administration, and scripted work.
- Diagnose provisioning issues across HRIS, identity providers, and SaaS applications.
- Manage office Wi-Fi, wired LAN, VLANs, DHCP, and DNS; troubleshoot connectivity and coordinate ISP/vendor escalations.
- Maintain conference-room AV, video systems, printers, desks, and peripherals.
- Own IT projects from scope through delivery and communicate status to stakeholders.
- Manage service-desk tickets, access requests, hardware and software issues, lockouts, and Workspace administration.
- Provide white-glove onsite support, including support for leadership and onsite events.
- Maintain knowledge-base articles and runbooks.

## Requirements
- 3–5 years of experience in IT support or IT engineering, including at least 2 years supporting a predominantly Mac fleet.
- Advanced macOS endpoint administration and troubleshooting, including command-line fluency with Bash/Zsh.
- Experience administering Google Workspace, an identity/SSO platform, MDM, and ITSM tooling.
- Working knowledge of SAML, OAuth, OIDC, and SCIM.
- Scripting experience with Bash/Zsh and Python.
- Solid networking fundamentals covering Wi-Fi, LAN, DHCP, DNS, and VLANs.
- Ability to build automation that reduces manual IT operations.
- Strong problem-solving, communication, ticket-queue management, SLA discipline, and follow-through.

## Compensation and Benefits
- $160,000–$189,000 annual salary.
- Hybrid work model in San Francisco.
- Fresh lunch on in-office days.
- $150 monthly commuter reimbursement.
- $200 quarterly health and wellness reimbursement.
- Flexible paid time off and 14 company holidays.
- Medical, dental, and vision coverage.
- 16 weeks of fully paid parental leave.
- 401(k) plan and equity package.

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