# Manager, Partner Growth

**Company:** [Cardless](https://hotfix.jobs/companies/cardless)
**Location:** San Francisco, CA
**Role:** Partnerships
**Experience:** 5+ years
**Skills:** Partnerships, Account Management, Financial Services, Payments, CRM, Business Development, Enterprise Sales, Risk Management, fraud prevention, payments schemes
**Posted:** 2026-07-17

> Own the full portfolio of live brand partners at Cardless, serving as primary point of contact to drive relationship health, resolve issues across teams, track program performance, and identify expansion opportunities. Requires 5-10 years in partnerships or account management with financial services/payments expertise.

## Job Description

## What You Will Do

**Own the Partner Relationship**
- Serve as the primary point of contact for every partner in your portfolio, building trust that outlasts any single ticket or QBR.
- Understand each partner's business, goals, internal dynamics, and definition of success.
- Build relationships with day-to-day operators and executives at each partner.
- Represent Cardless internally as the voice of the partner, ensuring product, support, and leadership understand account needs.

**Grow the Value of Existing Programs**
- Track performance of every program (activation, spend, retention) and identify levers that move the numbers.
- Identify and pitch expansion opportunities (new features, segments, use cases) proactively.
- Provide point of view on program performance compared to portfolio benchmarks.
- Work with product and business teams to align roadmap priorities with partner impact.

**Triage and Resolve Issues Across the Business**
- Own issue resolution from first call (outages, compliance, complaints) until closed.
- Build internal relationships to pull in the right teams quickly (product, support, engineering, compliance).
- Distinguish urgent issues from day-to-day friction.
- Close the loop with partners transparently on what happened, actions taken, and expectations.

**Spearhead and Create the Partner Growth Process**
- Run regular cadence of data-driven business reviews with clear next steps.
- Maintain current view of account health across portfolio, flagging risks early.
- Maintain systems (CRM, account plans, escalation logs) for scalable account management.
- Provide regular reporting to leadership on portfolio health, growth opportunities, and upstream operational issues.

## What We Are Looking For

**Experience**
- 5-10 years in business development, partnerships, sales, or account management with meaningful exposure to financial services (ideally bank, card issuer, or payment network).
- Demonstrated track record of cultivating and growing major enterprise partnerships through new milestones, processes, and top-line revenue.
- Payments expertise, including working knowledge of schemes, payments risk and fraud, and other payments basics.

**Skills and Competencies**
- Relationship Stewardship: Ability to deepen relationships over years and become the trusted first call.
- Financial Services Fluency: Understand card program economics, players, contracts, and regulatory context to hold credible commercial conversations and spot performance issues.
- Operational Discipline: Maintain clean portfolio visibility with nothing falling through cracks.
- Communication and Presence: Effective with senior executives, delivering hard news, defusing escalations, and running polished QBRs; strong writing skills.
- Cross-Functional Orchestration: Navigate internal teams to solve partner problems quickly.
- Judgment and Autonomy: Prioritize across accounts and make independent decisions without heavy management.

**This Role Is Not a Fit If**
- You want to focus on new business sales (this is about maximizing success of existing customers).
- You lack meaningful financial services experience in banking, cards, or payments.
- You require remote or hybrid work arrangements.

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