# Commercial Account Manager

**Company:** [LangChain](https://hotfix.jobs/companies/langchain)
**Location:** Remote
**Role:** Account Management
**Salary:** $150k – $200k/yr
**Experience:** 5+ years
**Skills:** Salesforce, CRM, AI, LLMs, B2B SaaS, Net Revenue Retention, Gross Renewal Rate, Negotiation, Forecasting
**Posted:** 2025-12-18

> Manages post-sale lifecycle for commercial customers, driving adoption, renewals, expansions, and retention in B2B SaaS. Requires 5+ years quota-carrying experience, strong commercial acumen, technical aptitude, and CRM proficiency.

## Job Description

## Background
Own and accelerate adoption, retention, and growth of commercial customers as the primary post-sale commercial contact. Act as a trusted advisor to build partnerships, drive usage, renewals, and expansions, with success measured by retention and net revenue retention.

## Key Responsibilities
- Manage full customer lifecycle post-signature for commercial customers, ensuring high retention.
- Develop rolling forecasts and meet/exceed renewal and net retention targets.
- Proactively identify and mitigate churn risks via customer health and usage monitoring.
- Uncover and execute expansion opportunities by aligning customer needs with products.
- Build relationships with stakeholders from technical users to economic buyers.
- Synthesize customer feedback to inform product roadmap, collaborating with Product and Engineering.
- Partner with Sales, GTM Engineering, and RevOps for seamless customer journey.
- Lead commercial negotiations, renewals, quoting, and procurement.

## What We're Looking For
- 5+ years in quota-carrying, customer-facing role (Account Management, Customer Success, Renewals) in B2B SaaS.
- Proven track record exceeding retention/expansion quotas (GRR, NRR).
- Strong commercial acumen and negotiation skills for complex renewals.
- Technical aptitude to articulate complex products; familiarity with AI/LLM stack a plus.
- Exceptional communication and presentation skills.
- Empathy for customer objectives.
- Proficiency with CRM (e.g., **Salesforce**).
- Ability to operate autonomously in fast-paced environment.

## Preferred
- Experience at high-growth, developer-first, or AI/ML infrastructure company.
- Managing renewals in consumption/usage-based pricing.

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