# Staff Engineer, Support Experiences

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Bengaluru, India
**Role:** Fullstack Engineering
**Experience:** 10+ years
**Skills:** Backend Development, Full-Stack Development, Distributed Systems, JavaScript, TypeScript, Ruby, Java, React, Agentic Llms, Function Calling, Technical Strategy, Code Review
**Posted:** 2026-09-09

> Provides technical leadership for Stripe support products by setting architecture and strategy, building reliable distributed systems, and mentoring engineers. Requires 10+ years of backend or full-stack development experience and strong expertise in technical leadership, product delivery, and modern programming technologies.

## Job Description

## Responsibilities
- Design, build, and operate production systems emphasizing extensibility, reliability, and usability.
- Write and review code regularly while setting and elevating engineering standards.
- Build high-quality end-to-end product experiences centered on user needs.
- Collaborate with cross-functional stakeholders and navigate organizational complexity.
- Partner with Engineering Management, Product Managers, and company leaders to define and pursue long-term vision.
- Unblock execution across short- and long-term roadmaps, balancing business priorities, user experience, and sustainable technical foundations.
- Improve engineering standards, tooling, and processes.
- Teach and mentor engineers and develop future technical leaders.

## Requirements
- 10+ years of professional backend or full-stack development experience, including active code writing and review.
- Experience setting and executing long-term technical strategy for a large product area.
- Ability to prioritize competing requirements and stakeholders while iteratively shipping product features.
- Strong alignment, communication, and technical leadership skills.
- Proven record of contributing meaningfully to the growth of other engineers.
- User empathy and a customer-centric approach to problem-solving and product development.

## Nice-to-haves
- Experience building software systems for customer support or operations organizations.
- Experience leading projects across multiple teams and time zones.
- Proficiency in JavaScript, TypeScript, Ruby, Java, and React.
- Experience designing, deploying, and owning agentic LLM solutions, including multi-step orchestrators and tool use/function calling, for complex customer support or internal workflow automation.

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