# XOC & Incident Management

**Company:** [Fluidstack](https://hotfix.jobs/companies/fluidstack)
**Location:** Austin, TX, New York, NY, San Francisco, CA, Seattle, WA
**Role:** Support Engineering
**Salary:** $188k – $237k/yr
**Experience:** 5+ years
**Skills:** Incident Management, noc, goc, runbooks, escalation processes, postmortems, pagerduty, servicenow, sre frameworks
**Posted:** 2026-07-17

> Stand up and own a 24/7 fleet operations center and end-to-end incident management for massive-scale AI data centers, including runbooks, postmortems, and driving down key metrics. Requires prior NOC/GOC leadership, structured multi-incident handling, and impactful postmortems.

## Job Description

## Role Scope
- Stand up and run the fleet operations center that watches every site 24/7: alarms, tickets, escalations, and communications.
- Own the incident management process end to end, from first alert to postmortem, across facility and compute events.
- Write the runbooks, escalation trees, and severity definitions the whole fleet operates on.
- Drive incident metrics (time to acknowledge, time to resolve, repeat rate) down with process and tooling, not headcount.

## What We're Looking For
- You've run a NOC, GOC, or mission-control function and owned its performance numbers.
- You've written incident processes that other people still use after you left.
- You stay structured when several things break at once.
- You write postmortems that change how the organization operates, not just what it apologizes for.
- Bonus: Data center or utility operations center experience. PagerDuty or ServiceNow-class tooling. SRE-style incident frameworks.

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**Canonical:** https://hotfix.jobs/jobs/a6b5f1a9-e70a-4066-89dc-280d0600e1a2