# Technical Escalations Engineer 2

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Boston, MA, New York, NY
**Role:** Support Engineering
**Salary:** $85k – $113k/yr
**Skills:** AWS, Microsoft Azure, GCP, Cloud Billing, APIs, Usage Metrics, Billing Exports, Telemetry Pipelines, Data Retention, Log Ingestion, Jira, Confluence, Zendesk, Datadog
**Posted:** 2026-09-03

> Handles complex customer escalations involving usage metering, billing anomalies, revenue-impacting behavior, and cloud cost management. The role partners with Product, Engineering, Finance, and Solutions teams to investigate root causes, build diagnostic resources, and improve billing transparency.

## Job Description

## Responsibilities
- Become the technical expert on usage metering, revenue-impacting behavior, and cloud cost management across Datadog products.
- Lead escalations involving unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, and limits enforcement, including quotas, plans, exclusions, and overages.
- Partner with Product, Engineering, and Finance to escalate bugs, align on expected behavior, improve usage visibility, and promote billing and usage transparency.
- Build internal guides, tooling, diagnostics, playbooks, and customer-facing content for billing, revenue, usage, and cost-management questions.
- Train and enable the global Solutions team with scalable resources for usage, billing, and cost-related conversations.
- Surface customer feedback and recurring patterns to influence the roadmap for usage visibility, billing transparency, and cost management.

## Requirements
- Strong understanding of cloud cost drivers, usage attribution, and spend analysis.
- Familiarity with AWS, Azure, and Google Cloud billing models, including usage types, tags, accounts, projects, APIs, and billing exports.
- Ability to investigate data retention, high-cardinality signals, metric volume, log ingestion, and overage prevention, and translate telemetry volume into cost impact.
- Familiarity with APIs, product usage metrics, tagging strategies, account-level configurations, and multi-organization setups.
- Ability to work across technical and business boundaries, including backend telemetry pipelines and customer-facing issues.
- Analytical, precise, and able to communicate usage and cost impact to technical and non-technical stakeholders.
- Comfortable investigating ambiguity, data anomalies, and edge cases and identifying root causes.

## Nice-to-haves
- Computer Science or Engineering background.
- Experience with Zendesk, Jira, Confluence, or similar software.
- Familiarity with Datadog, its integrations ecosystem, or comparable observability platforms.

## Compensation and Benefits
- Annual salary: $85,000–$113,000 USD.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Global mental health benefit through Spring Health.
- Healthcare, dental, parental planning, mental health benefits, 401(k) plan and match, paid time off, fitness reimbursements, and discounted employee stock purchase plan.
- Product training, career development and internal mobility opportunities, mentoring, and buddy programs.

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