# Senior Solutions Architect - LATAM

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** San Francisco, CA, Chicago, IL, New York, NY
**Role:** Solutions Architecture
**Salary:** $231k – $276k/yr
**Experience:** 5+ years
**Skills:** Technical Discovery, Technical Sales, Value Presentations, Proofs Of Concept, Rfps, Security, Product Management, Engineering, Customer Relationship Management
**Posted:** 2026-08-20

> Senior Solutions Architect supporting Portuguese- and Spanish-speaking customers through technical discovery, value presentations, POCs, RFPs, and security discussions across the sales cycle. Requires at least four years of technical sales experience, strong customer-facing communication, and collaboration with Product and Engineering.

## Job Description

## Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver pre-sales experiences that articulate Fin’s value and technical expertise.
- Conduct value-based solution reviews and in-depth technical sessions.
- Design and lead tailored proof-of-concept (POC) engagements.
- Serve as the primary resource for RFPs and customer security questions, escalating complex issues as needed.
- Collaborate with Product and Engineering to represent customer feedback and influence product planning.
- Build customer trust through empathy, curiosity, and proactive problem-solving.
- Improve processes and contribute to a best-in-class Solutions Engineering playbook.
- Support customer success and proactively address challenges.
- Travel occasionally.

## Requirements
- Fluency in Portuguese and Spanish.
- At least 4 years of experience in a technical sales role managing C-level technical and business relationships.
- Strong technical acumen, including technical discovery and high-impact value presentations.
- Ability to translate complex business challenges into tailored solutions for technical and non-technical audiences.
- Experience working with Product and Engineering teams to communicate customer feedback and influence product direction.
- Familiarity with POCs, RFPs, and complex security questions.
- Excellent communication, interpersonal, problem-solving, collaboration, and time-management skills.
- Proof of eligibility to work in the United States.

## Compensation & Benefits
- OTE salary range for candidates in the San Francisco Bay Area or New York City: **$231,100–$276,275 USD annually**.
- Actual base pay depends on education, skills, experience, and location.
- Eligibility for a corporate bonus program or sales incentive, with target included in OTE.
- Stock in the form of Restricted Stock Units (RSUs).
- Benefits and programs supporting health and wellbeing, family, time away, and financial future.
- Hybrid policy requiring employees to work in the office at least three days per week.

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