# Technical Account Manager

**Company:** [xAI](https://hotfix.jobs/companies/xai)
**Location:** Austin, TX
**Role:** Solutions Architecture
**Experience:** 7+ years
**Skills:** Gpus, Cpus, InfiniBand, Roce, Nccl, Nvlink, Gpu Direct Rdma, Linux, Ai/Ml Infrastructure, High-Performance Networking, Data Center Infrastructure, Orchestration Tools
**Posted:** 2026-07-23

> Technical Account Manager / Solutions Architect owning technical success of large-scale GPU/CPU cluster deployments for AI workloads. Lead implementation, integration, optimization, troubleshooting, and customer-facing technical delivery in a high-velocity environment.

## Job Description

## Responsibilities
- Apply expertise to large-scale compute system development, including design validation, integration, performance tuning, and optimization.
- Act as the primary technical point of contact for compute infrastructure definition, requirements, and delivery across all customer accounts.
- Lead technical implementation, integration testing, provisioning, and go-live activities for GPU/CPU clusters and supporting infrastructure.
- Provide deep expertise on compute-specific elements including GPUs/CPUs, high-performance networking, data center connectivity, and related systems.
- Handle technical escalations, root-cause analysis, troubleshooting, and drive resolution to ensure SOW and SLA compliance.
- Represent compute systems in cross-functional trades, risk discussions, and issue resolution with internal teams, management, and customers.
- Interface with Hardware, Network, Facilities, Cloud Compute, SRE, and Program Management teams to ensure successful end-to-end delivery.
- Participate in verification testing, performance characterization, reliability assessments, and continuous optimization.
- Support expansion planning, capacity scaling, and new use cases across customer accounts.
- Ensure on-time deliverables, proactive risk mitigation, and overall mission success for all customers.

## Basic Qualifications
- Bachelor’s degree in computer science, Electrical Engineering, Computer Engineering, or a related technical discipline.
- 7+ years of hands-on professional experience in large-scale compute, data center, or hyperscale infrastructure environments.
- Experience leading technical implementations involving GPUs/CPUs and high-performance systems.

## Preferred Skills and Experience
- Master’s degree or higher in a STEM discipline.
- Prior experience as a Technical Account Manager, Solutions Architect, or equivalent supporting enterprise or hyperscale compute deployments.
- Deep knowledge of InfiniBand, RoCE, NVIDIA networking technologies (NCCL, NVLink, GPU Direct RDMA), and large GPU cluster architectures.
- Experience with AI/ML training and inference infrastructure at scale.
- Strong background in performance tuning, security/compliance implementation, and hybrid/cloud integration.
- Demonstrated ability to assess risk and make decisions with incomplete data in a fast-paced environment.
- Excellent written and verbal communication skills with the ability to interface effectively with customers and internal stakeholders.
- Hands-on experience with Linux environments, orchestration tools, and infrastructure monitoring.

## Additional Requirements
- Ability to work extended hours and weekends as needed during critical implementation, testing, and incident response periods.
- Willingness to travel (up to 25%) to data center sites and customer locations.
- Must be comfortable operating with extreme ownership in a demanding, high-expectation environment.

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