# Client Value Partner - AI-Driven Transformation & Process Intelligence

**Company:** [Celonis](https://hotfix.jobs/companies/celonis)
**Location:** Munich, Germany, Cologne, Germany
**Role:** Customer Success
**Experience:** 12+ years
**Skills:** Celonis, Process Mining, Process Intelligence Graph, Artificial Intelligence, Change Management, Process Re-Engineering, Program Management, Project Management, Customer Success, Executive Communication, Value Engineering, Logistics Processes, Center Of Excellence, Advisory Boards, Data Analysis
**Posted:** 2026-08-10

> Leads strategic customer relationships and large-scale AI-driven process transformation programs for logistics and transportation clients. The role requires 12+ years of relevant experience, executive engagement, change-management expertise, and native-level German proficiency.

## Job Description

## Responsibilities

### Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
- Ensure engagements are properly staffed by leveraging global cross-functional teams, including Servicing, Product, and Engineering.
- Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
- Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

### Driving Customer Value
- Own the end-to-end customer value journey.
- Influence key customer stakeholders through executive communication, product knowledge, and industry expertise.
- Establish the Celonis program roadmap and detailed value plans with senior stakeholders.
- Resolve customer escalations by orchestrating internal teams efficiently and effectively.
- Internalize customer strategy and targets and align Celonis delivery to business-critical objectives.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and usage and adoption targets.

### Community Building & Customer Advocacy
- Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
- Establish structured feedback loops to gather insights and improve products and services.
- Represent the customer internally, aligning product development and service offerings with industry needs and customer feedback.
- Drive customer presence and sponsorship at Celonis and industry events, including conferences and webinars.
- Contribute to published thought leadership, innovation, new assets, playbooks, resources, and tools for the Value Engineering team.

## Requirements
- Minimum 12 years of relevant customer success, strategy consulting, or related experience, including comparable industry experience such as production or manufacturing.
- Strong experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
- Crucial experience with logistics clients and processes.
- Experience with AI-based transformation is a strong plus.
- Deep knowledge of successful change-management practices.
- Ability to navigate large global organizations and persuade stakeholders through data, facts, and confidence.
- Ability to work with internal resources to design, pitch, and sell opportunities with subject-matter experts and practice leads.
- Consultative approach when engaging senior executives.
- Strong team-player qualities and an ability to inspire teams through patient, entrepreneurial leadership.
- Project-management skills, including the ability to organize and manage multiple workstreams.
- Strong communication skills and ability to translate Celonis use cases into a customer business landscape.
- Self-motivated, proactive, and comfortable in fast-paced, collaborative, ambiguous environments.
- Native-level or near-native German language skills, written and spoken, with the ability to engage German-speaking customers, facilitate workshops, and present to executive stakeholders.

## Compensation & Benefits
- Total compensation includes base salary, bonus or commission, equity, and benefits.
- The actual total compensation offer is determined by factors including qualifications, skills, experience, and location.
- Restricted Stock Units and merit-based refresh grants for full-time employees.
- Paid parental leave: 24 weeks for primary carers and 12 weeks for supporting carers.
- Unlimited PTO in applicable regions and generous PTO globally.
- Flexible hybrid work model.
- Learning and development through the 70-20-10 learning framework, mentorship programs, and a dedicated learning platform.
- Subsidized Wellhub memberships, mental-health counseling, and Wellness Weeks.
- Paid volunteer time through annual Impact Days.
- Inclusion Think Tank and annual Inclusion Days.

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