# AI Operations Lead

**Company:** [Rain](https://hotfix.jobs/companies/rain)
**Location:** New York, NY
**Role:** Technical Program Management
**Experience:** 3+ years
**Skills:** AI Agents, Claude Code, Cursor, SQL, BI Tools, APIs, Scripting, Low-Code/No-Code Tools, GCP, dbt, Webhooks, Data Pipelines
**Posted:** 2026-05-11

> Leads AI operations by auditing workflows, building and deploying AI agents/apps/workflows, driving adoption across teams, and establishing foundational AI systems and metrics in a fintech startup.

## Job Description

## What You'll Do

- **Diagnose & Prioritize**: Proactively audit workflows across teams to identify the highest-impact automation and AI opportunities. Translate business pain points into a prioritized roadmap with clear ROI.
- **Build & Ship**: Design and deploy AI-powered agents, apps, and workflows using a mix of code/no-code tools. Own solutions end-to-end from prototype to production.
- **Drive AI Adoption**: Partner with teams to build an AI-first culture. Run enablement sessions, create documentation, and build internal champions who sustain long-term impact.
- **Establish Operational Rigor**: Define success metrics for every initiative. Track performance, measure adoption, and demonstrate business impact. Iterate based on data and feedback.
- **Support Rain’s AI Foundations**: Develop the core primitives — documentation, skill/agent libraries, standard operating procedures, and governance frameworks — that enable Rain to build and deploy AI agents and tools easily and reliably.

## Who You Are

**AI Native Builder**. Deep and demonstrated experience using AI to build, ship, and accelerate work. You can take an ambiguous problem and ship a working solution without waiting for an engineering team.

**Strong technical fluency**. You are fluent with low-code/no-code and development tools (Claude Code, Cursor, etc.), SQL & BI tools, APIs, scripting, and integrations.

**Analytical and empathetic problem-solver**. You can partner with teams to understand challenges, use data to prioritize opportunities, deliver results, and measure impact.

**Excellent communicator**. You can manage expectations, maintain alignment, across competing priorities. You can translate technical concepts for non-technical stakeholders and translate business requirements into technical specs.

**Systems builder**. You naturally create clarity out of chaos — writing SOPs, building templates, defining standards, and structuring knowledge so that humans and agents can build on your work.

**Comfortable with ambiguity and speed**. You thrive in fast-paced startup environments where priorities shift and you need to figure things out on the fly. You have high agency and don't wait to be told what to do.

**Experience**: 3–6 years of experience in product management, product ops, forward deployed/solutions engineering, technical program management, or a similar role where you have solved problems with technical solutions.

## Nice to Have
- Experience at a Series A–C startup or high-growth startup company (or former founder)
- Familiarity with compliance, finance, or payments workflows
- Experience with workflow orchestration and integration architecture (webhooks, auth flows, data pipelines)
- Background in change management or internal enablement programs
- Experience with data platforms (Google Cloud, DBT) or data modeling
- Track record of driving measurable adoption of internal tools or processes
- Experience building internal knowledge bases, technical SOPs, or developer-facing documentation

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