# Senior Engagement Manager

**Company:** [Databricks](https://hotfix.jobs/companies/databricks)
**Location:** Sydney, Australia
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Databricks, Data And Ai, Professional Services, Training Delivery, Program Management, Project Governance, Statement Of Work, Services Estimation, Customer Success, Sales, Field Engineering, Csat, Bookings, Revenue
**Posted:** 2026-08-11

> Leads customer-facing Databricks professional services and training engagements, from scoping and commercial modeling through delivery and follow-up. The role requires strong data and AI knowledge, executive communication, program governance, services estimation, and KPI ownership.

## Job Description

## Responsibilities
- Help customers accelerate value through adoption of the Databricks platform by defining and orchestrating engagements that ensure success.
- Position, prepare, manage, and follow up on professional services and training engagements.
- Partner with Sales, Field Engineering, Partners, Support, and Product teams on campaigns, programs, and content.
- Collaborate with sales counterparts early to understand customer needs, business objectives, success criteria, and delivery expectations.
- Identify opportunities for new services, use cases, upsells, and service extensions, and articulate their business value.
- Develop commercial models, including Databricks and partner investment vehicles, to address customer budget constraints.
- Own Professional Services and Training KPIs for the assigned area.
- Communicate customer success stories, service offerings, and value metrics.
- Consult with clients to define engagement scope, requirements, timelines, costs, and benefits.
- Estimate and scope services and develop statements of work.
- Resolve delivery challenges, resource contention, and scoping issues while managing expectations.

## Requirements
- Data and AI domain knowledge, including experience helping customers realize business value through production implementations.
- Experience in senior customer-facing roles involving influencing, validation, negotiation, understanding, and execution.
- Excellent customer-facing communication and relationship-building skills, including with senior executives.
- Track record of identifying customer needs and successfully implementing solutions.
- Strong leadership experience, project governance, and delivery excellence.
- Strong service delivery and program management skills.
- Experience estimating effort and scope for services.
- Experience meeting KPIs and targets, including CSAT, bookings, and revenue.
- Outstanding communication and customer relationship skills.

## Benefits
- Comprehensive benefits and perks are offered, with details varying by region.

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