# Senior Enterprise Implementation Manager

**Company:** [Collate](https://hotfix.jobs/companies/collate)
**Location:** San Francisco, CA
**Role:** Customer Success
**Experience:** 4+ years
**Skills:** Project Management, Client Implementation, Requirements Gathering, Stakeholder Management, Risk Management, Cross-Functional Collaboration, Solution Configuration, Regulatory Compliance, Onboarding, Scientific Workflows
**Posted:** 2025-09-02

> Leads full-cycle enterprise implementations for AI document platform in life sciences, managing customer onboarding, configurations, and adoption while collaborating cross-functionally. Requires 4+ years client-facing experience in regulated industries like biotech.

## Job Description

## What You’ll Do

- **Lead Full-Cycle Implementations** - Drive implementations from kickoff to go-live, including scoping, requirement gathering, configuration, testing, training, and deployment.
- **Customer & Stakeholder Management** - Serve as the primary liaison for clients, understanding complex scientific and regulatory workflows and ensuring their successful lift-off.
- **Cross-Functional Collaboration** - Work hand-in-hand with Product, Engineering, and Ops teams to define deliverables, manage scope, address technical challenges, and adapt solutions for regulated environments.
- **Project Planning & Execution** - Develop and manage detailed project plans, maintain schedules, track milestones, manage risks and issue escalation to ensure punctual, high-quality delivery.
- **Product Feedback & Process Improvement** - Capture customer insights to inform product enhancements; contribute to refining internal implementation methodologies, templates, and tools to scale operations efficiently.

## What We’re Looking For

- 4+ years of client-facing implementation experiences - Successfully led enterprise software or platform deployments, preferably within life sciences, biotech, or other highly regulated industries.
- **Project Management** - Proven ability to lead complex, multi-stakeholder projects from kickoff through delivery. Skilled in planning, scheduling, risk management, and keeping cross-functional teams aligned.
- **Thorough and Detail-Oriented** - Known for a meticulous approach to requirements gathering, solution design, and execution. Able to anticipate gaps, catch inconsistencies, and ensure deliverables standards.
- **Communication & Collaboration** - Excellent written and verbal communication skills, with the ability to translate technical and scientific concepts for diverse audiences. Builds strong relationships with clients and internal teams.

## Bonus Points

- Work experience in pharma, biotech, or med device
- Prior experience at a startup — able to wear multiple hats, thrive in ambiguity, and build structure in fast-paced, high-growth environments.

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