# Global Operations Associate

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Dallas, TX
**Role:** Other
**Experience:** 2+ years
**Skills:** logistics, freight forwarding, supply chain, ocean freight, intermodal, customs, warehousing, trucking, kpi management, sop
**Posted:** 2026-07-08

> Global Operations Associate responsible for end-to-end execution of ocean and air freight shipments, coordinating with partners, owning client experience, and meeting KPIs/SLAs in a fast-paced logistics environment. Requires 2+ years in supply chain or freight forwarding, strong communication, and attention to detail.

## Job Description

## Responsibilities
- Ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
- Ensure work satisfies internal KPIs and SLAs that demonstrate quality delivery.
- Follow standard operating procedures (SOP).
- Own the client experience; solve client issues quickly and ensure smooth operations at origin and destination, escalating issues as needed.
- Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
- Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
- Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
- Quote and invoice client shipments with responsibility to their P&L.
- Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary.

## Requirements
- 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus).
- Bachelor’s Degree preferred.
- Able to adapt to new technology and thrive in a fast-paced environment.
- Effective time management - able to properly prioritize and manage a large volume of tasks.
- Attention to detail.
- Ability to effectively seek and receive feedback.
- Effective communication both verbally and in writing in client facing interactions.
- Teamwork and relationship-building.
- Orientation towards working smarter and adopting best practices and standardization.
- Problem-solving capabilities.
- Fluent in English.
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

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**Canonical:** https://hotfix.jobs/jobs/a52d6b38-c830-4853-a37d-3943a5b3e08c