# Client Implementation Specialist

**Company:** [Sage](https://hotfix.jobs/companies/sage)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $90k – $110k/yr
**Skills:** Project Management, client training, Presentation Skills, Troubleshooting, consumer electronics, software support, quality assurance, device setup, Technical Communication, Customer Support, healthcare technology
**Posted:** 2026-08-04

> Own client onboarding and software deployments from planning through go-live, including extensive travel, stakeholder management, device setup, training, and troubleshooting. The role requires strong organization, autonomy, communication, and client-facing technical support skills.

## Job Description

## Responsibilities
- Onboard new clients by communicating what Sage is, how it works, and why it is different.
- Manage multiple simultaneous implementation projects, each with its own timeline, stakeholders, and community-specific needs.
- Build relationships with key stakeholders at each community and identify engaged users who can become Sage advocates.
- Lead in-person and remote staff and management training, both in groups and one-on-one, for varied technical comfort levels.
- Coordinate device distribution and setup at each community, confirming that all devices work properly before go-live.
- Support technical teammates in setting up and quality-assuring key infrastructure.
- Provide ongoing support and troubleshooting for Sage users and clients.
- Test and troubleshoot new features ahead of community rollouts.

## Requirements
- Willingness and ability to travel an average of 15 days per month within the Monday–Friday workweek across the continental United States.
- Strong organizational and project management skills, with the ability to run multiple concurrent projects on different timelines.
- Ability to work autonomously and drive projects from start to finish without close oversight.
- Strong interpersonal skills, including the ability to build trust quickly with clients and staff and read a room.
- Experience training and presenting to groups and individuals, ideally for audiences with mixed technical comfort levels.
- Strong verbal and written communication skills, including the ability to translate between technical and non-technical stakeholders.
- Technical ability to troubleshoot consumer electronics and software issues for non-technical users.
- Resourcefulness, patience, and follow-through in finding the root cause of problems.
- Bachelor's degree or equivalent experience.

## Nice-to-Haves
- Prior customer support experience in a technology environment.
- Experience in healthcare or health technology.

## Compensation and Benefits
- Expected annual salary: **$90,000–$110,000**, depending on job level, expertise, experience, and qualifications.
- Stock options.
- Fully paid health insurance coverage.
- Office lunches several days a week and a fully stocked snack bar.
- Company off-sites, outings, and team meals.

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