# Mission Success Operations Manager

**Company:** [Skydio](https://hotfix.jobs/companies/skydio)
**Location:** Remote
**Role:** Business Operations
**Salary:** $103k – $150k/yr
**Skills:** Salesforce, SQL, API, Databricks, Automation, AI, Agile Development, Project Management Tools, Dashboards, Workflows
**Posted:** 2026-03-25

> Leads operations for Mission Success team by building scalable processes, automating workflows with AI, and integrating systems like Salesforce to enhance post-sales customer success across verticals.

## Job Description

## How you’ll make an impact
- Build scalable processes for Mission Success teams, promoting consistency and decreasing response times to our customers and internal stakeholders. This role will focus on the post-sales journey.
- Ideate, build, roll-out, and maintain more team resources (e.g. dashboards and alerting).
- Navigate and partner with other teams to ensure integration of our systems of record (e.g. revenue operations).
- Inject AI and Automation into workflows to drive efficiency and improve our level of service.
- Own the outcomes of your projects, implementing them across a large organisation of senior customer leaders and stakeholders.
- Keep a customer first approach by learning and understanding our customer use cases and needs.

## What makes you a good fit
- Ability to travel 10% of the time.
- **Expertise in automation, Salesforce workflows, and data systems (e.g. databricks)**.
- Proven ability to implement AI in a scalable process.
- **SQL and API experience**.
- Ability to translate team needs into scalable, reliable processes.
- Proven track record of implementing new technology, agile development, and interfacing with technical teams to deliver on tight schedules.
- Excellent communication skills, both written and verbal, and a strong focus on **project management tools and concepts**.

## Compensation
Annual base salary range: **$103,000 - 150,000**. Includes equity, comprehensive benefits, paid vacation, sick leave, holidays, 401K.

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**Canonical:** https://hotfix.jobs/jobs/a4abc46c-2a60-4858-b5b7-33a1d9568609