# Senior Customer Success Manager

**Company:** [MongoDB](https://hotfix.jobs/companies/mongodb)
**Location:** Madrid, Spain, Dublin, Ireland, London, United Kingdom, Tel Aviv, Israel
**Role:** Customer Success
**Experience:** 7+ years
**Skills:** MongoDB, Mongodb Atlas, Databases, Cloud Computing, Infrastructure, Gainsight, Salesforce, Account Management, Customer Success, Technical Account Management, Professional Services, Hyperscaler Certifications, Customer Health, Revenue Forecasting
**Posted:** 2026-08-21

> Senior Customer Success Manager serving strategic Madrid-based customers in a hybrid role, acting as a technical advisor and account team leader. The role requires 7+ years in customer-centric technical roles, strong portfolio and revenue ownership, technical aptitude, and Spanish and English fluency.

## Job Description

## Responsibilities
- Serve as a strategic advisor, guiding customers on MongoDB best practices, technology strategy, technical environments, product features, and spend optimization.
- Guide customers through the MongoDB customer journey and oversee technical success plans from committed ARR through active consumption.
- Identify and mitigate technical risks by designing remediation plans and implementing best practices.
- Resolve high-stakes customer challenges, outages, complaints, and implementation issues while identifying opportunities to expand MongoDB usage.
- Gather customer feedback and communicate roadblocks and product opportunities to Product, Engineering, Professional Services, and Leadership.
- Build and execute account plans to mitigate risk and drive growth across a portfolio of strategic accounts.
- Lead executive business reviews and align C-suite and technical leaders on business objectives and mutual success plans.
- Document customer interactions in Gainsight and Salesforce.
- Report on business performance, forecast churn and growth, and manage relationships with Sales Leadership and Account Executives.
- Contribute to Customer Success program development, enablement, interviewing, onboarding, and peer leadership.

## Requirements
- 7+ years of experience in Customer Success, Technical Account Management, Professional Services, or a similar customer-centric role supporting a technical product.
- 4+ years accountable for customer health and revenue realization across a portfolio of Forbes Global 2000 customers.
- Customer advocacy experience and the ability to operate as an extension of the customer’s team.
- Technical aptitude and curiosity, with prior exposure to databases, cloud, and infrastructure technology preferred.
- Ability to work autonomously, make decisions, manage escalations, and navigate ambiguity.
- Entrepreneurial mindset with the ability to build new processes and practices.
- Strong collaboration skills across Sales, Professional Services, Solutions Architects, Tech Services, Product, and Engineering.
- Demonstrated continuing technical education, such as MongoDB DBA training or hyperscaler certifications.
- Fluency in Spanish and English.

## Nice-to-haves
- Experience with consumption-based technical products.
- Experience with MongoDB, databases, cloud platforms, or infrastructure technology.
- Experience with Gainsight and Salesforce.

## Compensation and Benefits
- MongoDB offers employee affinity groups, fertility assistance, parental leave, and other wellbeing and professional development support.

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