# Principal Customer Success Manager

**Company:** [6sense](https://hotfix.jobs/companies/6sense)
**Location:** Remote
**Role:** Customer Success
**Salary:** $126k – $185k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, saas adoption, ROI Analysis, Marketing Automation, b2b demand generation, marketing operations, Sales Operations, Analytics, renewal negotiation, upsell strategy, Project Management, digital marketing technologies, data providers, b2b digital media
**Posted:** 2026-07-28

> Principal Customer Success Manager for strategic global enterprise accounts at 6sense. Drive adoption of the predictive SaaS platform, deliver ROI, manage renewals/upsells, conduct QBRs, and advocate for customer needs with product teams. Requires 5+ years in customer success or related roles with B2B marketing tech stack expertise.

## Job Description

## Responsibilities
- Execute and maintain strategic account plans and Quarterly Business Reviews (QBRs) based on market data and research to drive business value and ROI.
- Forecast, identify risk, and maintain strong customer renewal and growth rates in partnership with the Account Executive team.
- Work closely with customer and internal teams to maintain visibility into product performance and customer feedback.
- Communicate and manage risk, proactively resolve issues promptly while minimizing customer churn.
- Work with global enterprise customers to understand business goals, ensure 6sense adoption into daily workflows, generate positive ROI, and grow lifetime customer value.
- Become an expert on the 6sense predictive engine, including implementation, use cases connected to business goals, and expansion opportunities.
- Partner with technical CSM and Program Managers to manage customer onboarding, product rollout, and training.
- Advocate for customers’ product feature priorities internally and align with the product team on roadmaps.
- 30% domestic travel to customer sites required as needed for meetings or events.

## Requirements
- Bachelor’s degree in Global Marketing, Marketing, or related field.
- 5+ years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation.
- Experience developing strategies on assigned accounts to fully leverage technology solutions.
- High-touch Strategic or Enterprise Customer Success experience.
- Experience working with global enterprise customers with multiple stakeholders.
- Managing success programs as the key advisor to global and regional customer organizations.
- Advising customers including CxOs on how to best use and adopt SaaS platforms for faster ROI.
- Working closely with B2B demand gen, marketing operations, sales operations, and analytics teams.
- Negotiating renewals, identifying, and driving upsell opportunities.
- Leading projects from conception to closure and leveraging/influencing internal resources.
- Experience with marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media.

## Compensation
**Base Salary Range:** $126,393.75 - $185,377.50 (actual salary may vary based on factors including work location and experience).  
This is one component of total compensation, which may include bonus/commission, stock options, health insurance, 401K matching, paid holidays, self-care days, PTO, and other benefits.

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