# Global Support Engineer

**Company:** [CodeSignal](https://hotfix.jobs/companies/codesignal)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $70k – $95k/yr
**Experience:** 2+ years
**Skills:** Technical Support, Troubleshooting, Problem Solving, Programming Language, Customer Advocacy, Ticket Management, Research Skills, Time Management, Communication Skills, Escalation Management
**Posted:** 2026-07-01

> Provide technical support and advocacy for CodeSignal users by troubleshooting issues, managing support tickets, conducting research, and collaborating cross-functionally to ensure excellent user experiences in a fast-paced remote environment. Requires 2+ years in support roles, proficiency in a programming language, strong communication, and problem-solving skills.

## Job Description

## Responsibilities
- Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter.
- Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users.
- Have a clear understanding of the needs and workflows of users.
- Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue.
- Delight users through effective and efficient communication and resolution of issues.
- Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution.
- Maintain communication with users and internal stakeholders to ensure an excellent user experience.
- Work cross-functionally with various teams to ensure that we are meeting user needs while keeping ease of receiving support high.

## Requirements
- 2+ years experience in a support role (preferably with B2B or SaaS).
- Strong written and verbal communication skills in English.
- Proficiency in at least one programming language.
- Ability to remain focused and flexible despite competing priorities.
- Organizational, research, and time-management skills.
- Strong troubleshooting and problem-solving skills.
- A collaborative, helpful, and empathetic team player.
- A quick and agile learner that can adjust strategies quickly.
- Able to effectively identify severe issues and escalate them properly.
- Excited about joining a fast-paced startup and working harder than they have ever worked before.

## Nice-to-Haves
- Experience with CodeSignal’s product offerings.
- Track record in support that can juggle many different priorities and responsibilities from research to troubleshooting to problem solving.

## Compensation
- Annual base salary in the range of $70,000 to $95,000 (projected; varies by factors including experience and local labor market).
- Offer packages contain base salary plus additional compensation in the form of commission or performance bonuses, equity, and/or additional benefits.
- Benefits include: medical, dental, and vision coverage; 401k matching (US) or pension fund contributions (Global); unlimited time off; learning & development benefits; physical & mental health benefits; equipment & home office setup stipend.

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