# Associate Systems Administrator

**Company:** [Shield AI](https://hotfix.jobs/companies/shield-ai)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $89k – $130k/yr
**Experience:** 5+ years
**Skills:** Windows, macOS, Linux, active directory, azure ad, intune, Jamf, PowerShell, Bash, jira service management, servicenow, DNS, dhcp, TCP/IP
**Posted:** 2026-07-24

> Provide white-glove day-to-day IT support and systems administration with focus on executive and VIP users. Requires 5+ years enterprise IT experience, multi-OS endpoint troubleshooting, Active Directory/Azure AD knowledge, and strong customer service skills in a fast-paced environment.

## Job Description

## What you'll do

- Deliver excellent customer service while supporting employees across multiple locations.
- Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
- Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
- Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion.
- Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
- Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
- Support endpoint management and security controls to maintain a secure and compliant computing environment.
- Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
- Maintain accurate asset records and software licensing information using IT service management and asset management tools.
- Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
- Create and maintain technical documentation, standard operating procedures, and knowledge base content.
- Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
- Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

## Required qualifications

- 5+ years of experience in systems administration, desktop support, or enterprise IT support roles.
- 3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment.
- Experience supporting Windows, macOS, and Linux operating systems in a business environment.
- Working knowledge of Active Directory, Azure AD, and identity and access management concepts.
- Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues.
- Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking.
- Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools.
- Strong troubleshooting, documentation, communication, and customer service skills.
- Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders.
- Ability to handle sensitive situations with discretion, urgency, and strong follow-through.
- Ability to participate in an on-call rotation and support occasional after-hours maintenance activities.

## Preferred qualifications

- 6+ years of enterprise IT experience.
- Experience providing executive or white-glove technical support in a fast-paced corporate environment.
- Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms.
- Basic scripting or automation experience using PowerShell, Bash, or similar tools.
- Familiarity with AV, conferencing, collaboration, and room-support technologies used in executive settings.
- Familiarity with endpoint security tools and enterprise security best practices.
- Experience using AI-powered tools to improve operational efficiency and workflow automation.

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**Apply:** https://hotfix.jobs/jobs/a3ef1948-7d56-422f-bf4a-978f3f6a85d2
**Canonical:** https://hotfix.jobs/jobs/a3ef1948-7d56-422f-bf4a-978f3f6a85d2