# Manager, Business Operations

**Company:** [Pilot.com](https://hotfix.jobs/companies/pilot-com)
**Location:** Nashville, TN, San Francisco, CA
**Role:** Business Operations
**Salary:** $72k – $136k/yr
**Experience:** 5+ years
**Skills:** Excel, Google Sheets, SQL, Looker, Scripting, Forecasting, resource planning, billing operations, kpi reporting, Automation, artificial intelligence
**Posted:** 2026-08-11

> Build and own operational systems for work orchestration, KPI reporting, resource forecasting, billing, and automation across Customer Operations. The role requires 3–5 years of business operations, analytics, or finance experience, advanced spreadsheet and SQL skills, and strong systems-thinking and project leadership abilities.

## Job Description

## Responsibilities

### Work Orchestration
- Own systems and processes that plan and allocate work across the organization.
- Build and maintain models that route work efficiently as volume, team capacity, and service lines change.

### KPI Reporting
- Build and maintain reporting that gives leadership an accurate, real-time view of business performance.
- Monitor data closely and identify anomalies before they become larger issues.

### Resource Forecasting
- Build and maintain forecasting models that project staffing and capacity needs against demand.
- Translate forecasts into actionable recommendations for leadership.

### Billing Operations
- Own billing sheet accuracy and processes, including reconciliation and quality assurance.

### Automation and AI Adoption
- Identify manual, spreadsheet-based, or repetitive work that can be automated or AI-assisted.
- Build solutions using Excel or Sheets scripting, SQL, and emerging AI tools.

### Process Optimization
- Improve processes, workflows, and systems to increase accuracy and efficiency.
- Lead cross-functional implementations end to end, including change management and adoption.

## Requirements

- 3–5 years of experience in business operations, analytics, or finance, ideally in a startup or technology-focused environment.
- Track record of building and operating systems; experience owning forecasting, billing, or resource planning is a plus.
- Expert-level Excel or Google Sheets skills, including formulas, modeling, automation, and scripting.
- Working proficiency in SQL and analytics tools such as Looker.
- Comfort using AI tools such as Claude Cowork.
- Strong attention to detail and a track record of accurate work.
- Ability to design systems that connect planning, allocation, forecasting, and billing.
- Experience leading the build or overhaul of an operational system, including change management.
- Strong verbal and written communication skills, with the ability to work with senior leadership and translate technical or data-heavy work into clear recommendations.

## Compensation and Benefits

- Nashville base pay range: **$72,000–$105,000**.
- San Francisco base pay range: **$97,000–$136,000**.
- Eligible full-time regular employees may receive equity, a 401(k), health benefits, and other benefits.
- Flexible vacation and time-off policy.
- Federal holidays observed.
- Wellness benefits.
- Twelve weeks of fully paid parental leave for birthing and non-birthing parents.

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