# Senior Product Manager

**Company:** [Assembled](https://hotfix.jobs/companies/assembled)
**Location:** New York, NY
**Role:** Product Management
**Salary:** $190k – $260k/yr
**Experience:** 5+ years
**Skills:** Product Management, enterprise saas, analytics products, Data Infrastructure, integrations platform, ai-powered features, Data Pipelines, metrics definitions, onboarding experience, api strategy
**Posted:** 2026-05-22

> Senior Product Manager owning onboarding, integrations, and data/analytics products for Assembled's customer support platform. Requires 5+ years enterprise SaaS PM experience, strong technical/analytical skills, and customer discovery with support leaders.

## Job Description

## Responsibilities
- Work directly with prospects and customers to deeply understand problems and needs.
- Research, partner across functions, and analyze feedback and usage data to ensure solutions solve problems across the customer base.
- Own the AI-powered workforce setup and onboarding experience, ensuring contact center data is accurate, timely, and complete, and customers can quickly configure their workforce.
- Scale and deepen the integrations platform, shaping strategy for integrations with the broader support ecosystem, including decisions on build vs. partner.
- Empower support leaders with data by ensuring analytics pipeline, core metrics, and definitions are accurate, fast, well-defined, and consistent, and turning data into actionable insights.
- Lead and mentor junior PMs, raising the bar on product thinking, writing culture, and ways of working.
- Champion high product quality, usability, visual design, accuracy, and shipping impactful work.
- Foster a fast-paced, growth-mindset, empathetic culture in an ambiguous environment.

## Requirements
- 5+ years of product management experience in enterprise SaaS, with proven track record of impact beyond feature-level work.
- Experience at a growing, venture-backed startup where business needs and teams evolve quickly.
- Strong analytical and technical product skills, with ability to get deep in data and technical details, and form perspectives on integration strategies, data stacks, and infrastructure choices.
- Experience building analytics products or data-driven experiences for business users.
- Collaborative style with track record of building strong partnerships across functions, especially engineering.
- Strong written and verbal communication skills in a rigorous writing culture.
- Customers-first mindset with strong discovery and communication skills for senior stakeholders.
- Bias to action and sense of urgency.
- Currently based in or willing to relocate to the New York metro area.

## Nice-to-Haves
- Experience building AI-powered product features in a practical, customer-value-driven way.
- Experience designing or managing integrations products and platform API strategy.

## Compensation
- Base salary: $190,000 - $260,000

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