# Incident Management Engineer

**Company:** [Palantir](https://hotfix.jobs/companies/palantir)
**Location:** New York, NY
**Role:** DevOps / SRE
**Skills:** Incident Management, Scripting, Automation, Data Analysis, Troubleshooting, On-Call Rotation, Problem Solving
**Posted:** 2022-06-28

> Leads response to critical product outages by triaging, troubleshooting, and coordinating resolutions across teams. Requires technical background in CS/Engineering, strong problem-solving, and comfort with 24/7 on-call in fast-paced environments.

## Job Description

## Core Responsibilities
- Develop a deep understanding of Palantir’s product and delivery ecosystem.
- Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for our customers.
- Diagnose, resolve, and prevent issues encountered in the field.
- Reduce the operational overhead of responding to critical incidents at Palantir through investments in tooling, process, and automation.
- Take part in a 24/7 on-call rotation responsible for coordinating Palantir’s response to mission-critical incidents, ensuring efficient resolution with minimal customer impact.

## What We Value
- Excellent problem solving skills.
- Comfort working in a fast paced environment.
- Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team.
- Experience with **scripting**, **automation**, or **data analysis** a plus.

## What We Require
- Background in **Computer Science**, **Engineering**, **Information Systems**, **Incident Management**, or other technical field.
- Willingness and interest to travel to other Palantir locations on occasion.

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