# Business Systems Analyst

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA
**Role:** Business Operations
**Salary:** $205k – $270k/yr
**Experience:** 5+ years
**Skills:** business systems analysis, requirements gathering, systems configuration, Vendor Management, API Integrations, ipaas, SQL, Agile, Scrum, itil, Business Intelligence, knowledge management, Process Automation
**Posted:** 2026-07-21

> Business Systems Analyst bridging business needs and technical solutions at Anthropic. Responsibilities include requirements gathering, systems configuration, vendor management, documentation, process optimization, and driving technical projects in a fast-paced AI environment. Requires 5+ years experience, strong analytical skills, and a bachelor's degree.

## Job Description

## Responsibilities
- Drive end-to-end delivery of technical projects from conception through launch
- Configure and customize business systems to meet specific organizational needs, including user permissions, workflows, and integrations
- Manage technical vendor evaluation for business applications, including contract negotiations, service level agreements, and ongoing vendor performance assessment
- Create and maintain comprehensive system documentation, including process flows, user guides, configuration specifications, and technical documentation
- Lead knowledge management initiatives to ensure institutional knowledge is captured, organized, and accessible to all team members
- Own technical risk assessment and mitigation strategies
- Analyze current business processes and identify opportunities for automation and optimization
- Act as a liaison between technical teams and business users, translating complex technical concepts into user-friendly language
- Conduct system testing, validation, and user acceptance testing for new implementations and updates
- Provide ongoing support and training to end-users across the organization
- Monitor system performance and usage metrics to identify areas for improvement
- Collaborate with cross-functional teams to ensure business systems integrate seamlessly with other platforms
- Stay current with emerging technologies and industry best practices in business systems management

## Requirements
- 5+ years of experience as a Business Systems Analyst or similar role in a technology-focused environment
- Strong analytical and problem-solving skills with the ability to break down complex business processes
- Experience with systems configuration and customization across various business applications
- Skilled at requirements gathering and translating business needs into technical specifications
- Excel at documentation creation and maintenance, with exceptional attention to detail
- Experience managing vendor relationships and evaluating technology solutions
- Effective communicator who can bridge the gap between technical and non-technical stakeholders
- Thrive in a fast-paced environment with changing priorities and requirements
- Experience with API integrations and iPaaS solutions
- Passion for process improvement and automation
- Proactive and self-directed with the ability to manage multiple projects simultaneously
- Bachelor’s degree or an equivalent combination of education, training, and/or experience in a relevant field

## Nice-to-Haves
- Experience with enterprise level business systems
- Knowledge of database management and SQL
- Experience with project management methodologies (Agile, Scrum, etc.)
- Certifications in relevant business systems or project management
- Experience with business intelligence and reporting tools
- Worked in high-growth startup environments
- Knowledge of ITIL or other IT service management frameworks
- Experience implementing knowledge management systems or intranets

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