# Operations Associate

**Company:** [Claim Health](https://hotfix.jobs/companies/claim-health)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $70k – $100k/yr
**Experience:** 1+ years
**Skills:** SQL, Python, Excel, Google Sheets, Airtable, Notion, SOPs, Dashboards, Process Design, Metrics Tracking
**Posted:** 2025-12-30

> Operations Associate designs and scales operational workflows for customer onboarding and claims processes at a healthcare AI startup. Works cross-functionally with customers, product, and engineering to track metrics, resolve issues, and drive efficiency. Requires 1-3 years in consulting or startup ops.

## Job Description

## What You’ll Do

### Build & Scale Operational Processes
- Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
- Document and standardize processes through SOPs, playbooks, and internal tooling
- Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability

### Metrics & Operational Insight
- Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
- Build dashboards and lightweight analyses to inform product and operational decisions
- Use data to identify trends, surface risks, and prioritize improvements

### Customer-Facing & Implementation Work
- Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
- Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
- Gather customer feedback and translate it into actionable operational or product enhancements

### Cross-Functional Execution
- Support customer implementations from kickoff through go-live and steady state
- Partner closely with product and engineering to operationalize new features and workflows
- Serve as the connective tissue between customers and internal teams to ensure smooth execution

## What We’re Looking For
- 1–3 years of experience in: Management consulting, operations, or strategy roles, or Product operations / operations roles at an early-stage startup
- Strong process-building instincts—you enjoy creating structure where none exists
- Analytical mindset with comfort defining and managing key metrics
- Experience working directly with customers and owning outcomes end-to-end
- Clear, concise written and verbal communication skills
- Ability to thrive in fast-paced, ambiguous environments
- High ownership mentality and bias toward action

## Nice to Have
- Experience with healthcare operations, claims, billing, or revenue cycle workflows
- Experience supporting SaaS onboarding or implementations
- Comfort working with data and tools such as **SQL**, **Excel/Google Sheets**, **Airtable**, **Notion**, or internal dashboards
- Coding experience (e.g., **Python**, **SQL**, scripting) and/or a Computer Science degree
- Experience working closely with product and engineering teams

## Compensation
Competitive salary + meaningful equity

## Similar roles

- [Catalog Operations Associate](https://hotfix.jobs/jobs/57638f6d-8ce1-420e-bc17-4353484eeffc) - Rokt - New York, NY - $70k – $110k/yr
- [Operations Associate](https://hotfix.jobs/jobs/5da561c1-b87c-44b4-bf9f-0675c15cf041) - HumanSignal - San Francisco, CA - $70k – $90k/yr
- [Operations Specialist, Advisor Activation](https://hotfix.jobs/jobs/1a8189b7-7140-42cf-97f4-17d9773c0b51) - Fora - New York, NY - $70k – $90k/yr
- [Groups Coordinator](https://hotfix.jobs/jobs/b4d09129-7072-4dc7-aaf3-eefcc1e733bd) - Fora - New York, NY - $70k – $85k/yr
- [Operations Scaling](https://hotfix.jobs/jobs/fa1d1493-38cd-46b0-b5f0-8550995c9324) - Forus - New York, NY - $70k – $250k/yr

**Apply:** https://hotfix.jobs/jobs/a31a8ddb-9417-4c8a-93a1-6e586dceedfc
**Canonical:** https://hotfix.jobs/jobs/a31a8ddb-9417-4c8a-93a1-6e586dceedfc