# On-the-Ground Specialist - Caper Deployments

**Company:** [Instacart](https://hotfix.jobs/companies/instacart)
**Location:** Allentown, PA, Harrisburg, PA, Scranton, PA, Selinsgrove, PA
**Role:** Business Operations
**Salary:** $83k – $96k/yr
**Experience:** 0+ years
**Skills:** Technical Troubleshooting, Retail Operations, Customer Service, Communication Skills, Problem Solving, Field Operations
**Posted:** 2026-06-03

> The On-the-Ground Specialist supports Caper Cart deployments for Instacart, ensuring successful in-store execution, launch, and post-launch support. This role involves testing carts, assisting store teams and customers, reinforcing training, and maintaining operational excellence.

## Job Description

## About the Job
### In-Store Execution Support

* Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
* Assist with cart setup, staging, and validation to ensure readiness for customer use
* Execute key in-store tasks aligned to deployment timelines and checklists

### Launch & Post-Launch Support

* Provide on-site support during launch to troubleshoot issues in real time
* Assist customers and store teams with Caper Cart usage as needed
* Reinforce best practices to drive early adoption and smooth customer experience

### Training Reinforcement

* Support Implementation team by reinforcing training with store associates
* Help ensure store teams are confident in core workflows (checkout flow, cart usage, troubleshooting basics)
* Assist with “train-the-trainer” execution where applicable

### Operational Excellence

* Maintain cart readiness, including charging, cleanliness, and proper placement
* Identify and escalate issues related to hardware, software, or store operations
* Provide feedback to Implementation and Operations teams on store performance and opportunities for improvement

### Cross-Functional Collaboration

* Partner with Implementation Managers and Ops Leads to execute deployment plans
* Support communication between store teams and internal stakeholders during launch, including across multiple deployment locations as needed.
* Adapt to evolving deployment strategies and support continuous improvement efforts

## About You
### Minimum Qualifications

* You are hands-on, detail-oriented, and thrive in fast-paced environments
* You are comfortable working independently while staying aligned with a broader team
* You enjoy working directly with store teams and customers to solve problems
* You take ownership of your work and contribute to successful, high-quality launches
* Experience in retail, field operations, or customer-facing roles
* Strong communication and problem-solving skills
* Ability to work independently in a fast-paced, in-store environment
* Comfortable with light technical troubleshooting and learning new tools
* Ability to travel in-market (within 2.5 hours) regularly
* Flexibility to travel out-of market (within U.S.) up to 40% of the time

### Preferred Qualifications

* Experience supporting retail technology or in-store deployments
* Familiarity with training or onboarding store teams
* Prior experience in contractor or field-based roles

Hourly Rate - $40-$46/hour

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