# Formulary & Systems Analyst II

**Company:** [OpenLoop](https://hotfix.jobs/companies/openloop)
**Location:** Remote
**Role:** Business Operations
**Experience:** 3+ years
**Skills:** spreadsheets, pivot tables, SQL, APIs, JSON, systems integrations, ehr, pharmacy management systems, workflow configuration, sku configuration
**Posted:** 2026-08-12

> The Formulary & Systems Analyst II configures and tests medication ordering workflows, reconciles pharmacy specifications with clinical protocols, and coordinates cross-functional launches. The role requires 3+ years of detail-oriented configuration or operations experience, strong spreadsheet skills, and a bachelor's degree or equivalent experience.

## Job Description

## Responsibilities
- Configure and test SKUs in the ordering platform, including medication, strength, dose level, and fill cadence.
- Translate approved clinical protocols and pharmacy-supplied product specifications into platform values.
- Configure titration schedules and confirm each dose level maps to the correct product, strength, and quantity.
- Reconcile protocol requirements with pharmacy inventory; calculate corresponding unit and volume values when concentrations differ, and escalate unresolved discrepancies to clinical or pharmacy teams.
- Coordinate builds with Clinical, Implementation, and pharmacy partners to ensure training, billing, client setup, testing, and capacity readiness.
- Participate in project intake meetings, define build requirements with cross-functional leads, and own assigned projects through delivery.
- Prioritize work across concurrent builds and deadlines, escalating conflicts when necessary.
- Test configurations before activating provider ordering and troubleshoot unexpected behavior.
- Execute state-by-state routing and volume-move changes according to planning guidance.
- Identify and close assigned configuration gaps supporting 50-state coverage.
- Monitor pharmacy integrations, troubleshoot configuration errors within scope, and escalate systemic issues.
- Report platform issues to development with clear details and improvement suggestions.
- Document build procedures and keep documentation current.

## Required Qualifications
- Bachelor's degree or equivalent experience.
- 3+ years in a configuration, operations, analyst, or coordinator role where accuracy had significant consequences.
- Exceptional attention to detail and consistency with repetitive, structured work.
- Strong communication and proactive cross-functional coordination skills.
- Demonstrated problem-solving and ability to resolve incomplete or conflicting information.
- Ability to manage concurrent deliverables with minimal oversight.
- Ability to learn and confidently use proprietary internal systems.
- Proficiency with spreadsheets, including lookups, pivot tables, and structured data.
- Persistence with detailed and difficult work.

## Preferred Qualifications
- Experience configuring products, catalogs, or SKUs in an internal platform or ordering system.
- Healthcare, pharmacy, or regulated-operations experience.
- Experience with EHR, pharmacy management, e-commerce, or workflow-configuration systems.
- Exposure to APIs, JSON, or systems integrations.
- Experience working from controlled specifications, protocols, or approved documentation.
- SQL familiarity.
- Startup or high-growth environment experience.

## Compensation & Benefits
- Medical, dental, and vision plans.
- Flexible spending and health savings accounts.
- Flexible PTO.
- 401(k) with company match.
- Life insurance and pet insurance.

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