# Manager, Technical Account Management

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Dublin, Ireland
**Role:** Customer Success
**Experience:** 8+ years
**Skills:** Technical Account Management, Customer Success, Solutions Architecture, Professional Services, People Management, Strategic Accounts, Fintech Saas, Payments, Technical Support, Data Analysis
**Posted:** 2026-08-06

> Leads and develops a team of technical account managers serving Stripe’s largest EMEA users. The role requires substantial experience in technical services, customer success, solutions architecture, or TAM, along with people-management experience and strong strategic-account leadership.

## Job Description

## Responsibilities

- Partner with TAM leadership to shape strategy for Stripe's largest segment and most complex engagements.
- Lead a team of technical account managers working with Stripe's largest users.
- Partner cross-functionally with GTM, Customer Success, Product, Engineering, Professional Services, and Solution Architects to deliver end-to-end solutions for EMEA platforms and other top-segment users.
- Hire and retain top technical talent as the team scales.
- Guide the TAM organization in delivering outstanding service experiences, growing services revenue, and contributing to strategic programs.
- Ensure team members are happy, effective, and growing in their careers and user work.
- Set clear goals and direction for the team and individuals, and provide regular performance feedback.
- Analyze user feedback and experience data to drive efficiency and improve quality.
- Advocate for Stripe users and champion their needs internally.
- Foster a user-centric culture of transparency, empathy, inclusion, and empowerment.
- Support organizational development through recruiting, training, team policies, team processes, and other improvements.

## Requirements

- 7+ years of experience in professional services, customer success, solutions architecture, or technical account management programs.
- 3+ years of people management experience leading senior technical individual contributors.
- Experience working with strategic accounts.
- Excellent written and verbal communication skills.
- Ability to build trust with users, set a high bar for quality, and lead by example.

## Nice-to-haves

- Experience with fintech SaaS products and the payments industry.
- Experience leading growth initiatives through sales-revenue generation and operational service improvements.
- Proven ability to scale a technical services or technical support team in a high-growth environment.

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