# Partner SE Deployment Manager

**Company:** [Glean](https://hotfix.jobs/companies/glean)
**Location:** San Francisco, CA, Mountain View, CA
**Role:** Solutions Architecture
**Salary:** $209k – $300k/yr
**Skills:** enterprise saas, professional services, services operations, enterprise applications, Integrations, cloud platforms, APIs, artificial intelligence, Partner Enablement, governance, escalation management, Data Analysis, customer delivery, cross-functional communication
**Posted:** 2026-08-14

> Build and operationalize Glean’s partner-led services motion, enabling partners to deliver enterprise AI implementations and customer outcomes. The role requires professional services operations experience, technical credibility across applications and integrations, strong cross-functional influence, and practical AI fluency.

## Job Description

## Responsibilities
- Build the partner services operating model, including engagement paths, roles and responsibilities, governance, quality controls, escalation mechanisms, and feedback loops.
- Establish a maturity path that helps partners progress from initial preparation to guided delivery and independent customer delivery.
- Develop partner delivery capability through customer engagements, enablement, coaching, and reusable playbooks.
- Define accountability across Glean, partners, and customers for implementation, adoption, outcomes, and ongoing support.
- Select, segment, and match services partners to customer opportunities based on capability, customer needs, and delivery risk.
- Partner cross-functionally with Partner Solutions Engineering, Partner Development, Applied AI and Post-Sales, Product, Engineering, Support, Technical Enablement, and Partner Operations.
- Establish measures for partner participation, delivery quality, customer outcomes, adoption, consumption, and expansion.
- Represent field needs in partner tooling, support processes, and product feedback.
- Apply AI to improve services operations, partner capability, delivery quality, or measurement while maintaining human review and quality controls.

## Requirements
- Experience building or scaling a professional services, consulting, delivery, or partner-led services practice in an enterprise SaaS, technology, or consulting environment.
- Experience managing services operations, including delivery quality, capacity, utilization, profitability, governance, or escalations.
- Experience creating repeatable processes and operating mechanisms in an early-stage, fast-growing, or ambiguous environment.
- Experience developing partner or delivery-team capability through customer work, coaching, enablement, or structured readiness programs.
- Strong technical credibility across enterprise applications, integrations, cloud platforms, APIs, or AI solutions.
- Ability to evaluate approaches, identify risk, and guide escalations.
- Ability to influence Sales, Delivery, Product, Engineering, Support, and executive stakeholders without formal authority.
- Data-informed approach to improving services motions and connecting operating measures and field feedback to decisions and customer outcomes.
- Comfort working as a hands-on individual contributor and working leader.
- Practical AI fluency, including experience using AI to improve delivery, operations, partner capability, or productivity.
- Excellent written, verbal, and cross-functional communication skills.

## Compensation & Benefits
- On-target earnings range: **$209,000–$300,000 annually**.
- Medical, vision, and dental coverage.
- Generous time-off policy.
- 401(k) contribution plan.
- Home office improvement stipend.
- Annual education and wellness stipends.
- Regular company events and daily healthy lunches.

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