# Account Manager - Fintech

**Company:** [Spade](https://hotfix.jobs/companies/spade)
**Location:** New York, NY
**Role:** Account Management
**Salary:** $200k – $225k/yr
**Experience:** 5+ years
**Skills:** Account Management, Customer Success, Fintech, banking, Payments, quota management, Renewals, pricing negotiation, AI, Automation, transaction data, APIs, data products, Root Cause Analysis, QBRs
**Posted:** 2026-07-06

> Own strategic fintech customer relationships from implementation through renewal and expansion. The role requires 5+ years of experience, commercial ownership, technical-product account management expertise, and familiarity with fintech, banking, or payments.

## Job Description

## Responsibilities
- Own major customer relationships from contract signature through expansion, serving as the primary point of contact and trusted advisor.
- Partner with Sales on pre-signature deals to ensure clean handoffs.
- Run implementations on time and on scope, holding Spade and customers accountable to milestones.
- Lead renewals and pricing negotiations, including multi-year commitments and conversations about over-utilization or scope changes.
- Drive expansion by identifying opportunities and selling customers into new Spade products.
- Build executive relationships, understand customer roadmaps, organizational structures, and strategic priorities.
- Run QBRs, executive briefings, and onsite visits.
- Partner with engineering and product on technical investigations and root cause analysis.
- Translate customer feedback into prioritized roadmap requests.
- Build post-sales playbooks, SOPs, and account frameworks for organizational scale.

## Requirements
- 5+ years of experience, including 3+ years in account management, sales, or customer success for a technical product.
- Experience carrying a quota with responsibility for account growth, upsells, and renewals.
- 2+ years of experience in fintech, banking, or payments.
- Experience owning commercial outcomes, such as a quota, NRR target, or revenue retention number.
- Experience leading contract renewals and negotiating commercial terms.
- Experience in a high-growth startup environment.
- Comfort using AI, automation, and self-built workflows to increase productivity.
- Based in NYC with the ability to work from the Flatiron office at least two days per week.

## Nice to Have
- Experience supporting fintech and bank or financial institution customers.
- Experience with transaction or payments data.
- Experience with API or data products.
- Experience building post-sales playbooks, SOPs, or operating frameworks from scratch.

## Compensation and Benefits
- Competitive compensation comprising salary, equity, and benefits.
- Meaningful equity with early exercise flexibility and an extended post-termination exercise period.
- 100% paid medical, mental health, dental, and vision premium option, plus One Medical membership for US-based employees.
- 401(k).
- 12 weeks of fully paid parental leave.
- Unlimited paid time off.
- Hybrid NYC headquarters with remote opportunities for certain roles in the US and Canada.
- Work-from-home stipend, company-paid lunches, Citibike membership, and additional benefits.

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