# Senior Customer Success Manager

**Company:** [Okta](https://hotfix.jobs/companies/okta)
**Location:** Boston, MA, New Jersey, New York, NY
**Role:** Customer Success
**Salary:** $151k – $208k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, Consulting, SaaS, Strategic Business Reviews, KPIs, Relationship Management, Executive Stakeholder Management, Presentation Skills, Communication, Analytical Skills, Problem Solving, Enterprise Security, Cross-Functional Collaboration
**Posted:** 2026-09-04

> Senior Customer Success Manager responsible for enterprise customer retention, value realization, renewals, and expansion. The role requires at least five years of customer success, account management, or consulting experience, strong executive relationship skills, and technical problem-solving ability.

## Job Description

## Responsibilities
- Develop and nurture strong customer and C-level relationships to understand business goals and needs, ensuring retention, customer satisfaction, and return on investment.
- Serve as a trusted strategic advisor, translating complex technical concepts into actionable business outcomes.
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
- Mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and coordinate customer-success initiatives.
- Represent the customer’s voice by gathering and surfacing feedback to drive continuous improvement.
- Identify and communicate relevant products and features, helping customers adopt and benefit from Okta’s capabilities.
- Identify renewal risk, collaborate on remediation, support successful renewals, and proactively identify expansion opportunities.
- Travel up to 35%.

## Requirements
- 5+ years of experience in customer success, account management, or consulting.
- Experience managing relationships with large, complex enterprise customers, preferably with a SaaS-based technical enterprise product.
- Track record of delivering and scaling an exceptional customer experience.
- Strong emotional intelligence, relationship management, and executive stakeholder development skills.
- Exceptional presentation and communication skills, particularly with C-level executives.
- Strong listening and analytical skills, including the ability to ask effective questions, understand business priorities, and anticipate customer needs.
- Strong interpersonal and cross-functional collaboration skills.
- Technical and problem-solving skills, with the ability to provide rapid resolution to problems.
- Experience with enterprise security tools preferred.

## Compensation and Benefits
- Annual on-target compensation (OTE): $151,000–$207,900 USD for candidates in California (excluding the San Francisco Bay Area), Colorado, Illinois, New York, and Washington.
- Equity, where applicable.
- Health, dental, and vision insurance.
- 401(k).
- Flexible spending account.
- Paid leave, including PTO and parental leave.

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