# Implementation Specialist

**Company:** [Rain](https://hotfix.jobs/companies/rain)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $50k – $1000k/yr
**Experience:** 0+ years
**Skills:** SQL, Customer Onboarding, Analytics, Data Analysis, Problem Solving, Cross-Functional Collaboration, Business Requirements, User Stories, Financial Services, Credit Card Industry
**Posted:** 2026-07-08

> Implementation Specialist responsible for onboarding business customers onto Rain's stablecoin platform. Works cross-functionally with sales, solutions, operations, and compliance teams to facilitate integrations, analyze performance, design workflows, and provide data-driven insights. Requires bachelor's degree and 0-2 years experience in implementation or customer success.

## Job Description

## Responsibilities
- Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.
- Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.
- Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
- Support the design of onboarding workflows for new business customers.
- Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
- Work with product managers to define business requirements for onboarding and create user stories.

## Requirements
- Bachelor's degree in Business, Analytics, Economics, or a related field.
- 0-2 years of experience in an implementation, customer success, or similar role, preferably at a B2B company.
- Strong analytical and problem-solving skills, with the ability to work multiple complex projects simultaneously.
- Excellent communication skills and ability to work cross-functionally with diverse teams.
- Ability to work independently and take ownership of tasks while collaborating with team members.

## Nice-to-Haves
- Experience in the financial services or credit card industry.
- Familiarity with SQL and other data query tools.
- Knowledge of customer onboarding best practices in a tech-driven environment.

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