# Customer Enablement Manager

**Company:** [Figma](https://hotfix.jobs/companies/figma)
**Location:** Remote
**Role:** Customer Success
**Salary:** $122k – $260k/yr
**Experience:** 4+ years
**Skills:** SaaS, Figma, Customer Success, Account Management, Technical Account Management, Product Adoption, Training Delivery, Cross-Functional Collaboration, Customer Enablement, Ux/Ui
**Posted:** 2026-03-04

> Drives product adoption and value realization for large strategic customers through tailored enablement strategies, training, and cross-functional partnerships. Requires 4+ years in customer success or enablement roles in SaaS.

## Job Description

## What you'll do
- Manage the adoption journey for a portfolio of large, strategic customers
- Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
- Document proactive engagement strategies as part of high quality, bespoke enablement plans
- Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
- Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders
- Identify and empower internal champions who can advocate for Figma within their organizations
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration
- Deliver live and scalable training sessions customized to customer maturity and needs
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

## We'd love to hear from you if you have
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
- Excellent communication skills, with the ability to connect with a wide range of customer personas
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
- A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

## Nice-to-haves
- Experience using Figma or working with design and collaboration tools
- Background in UX/UI, Design Ops, or Frontend Development

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