# Network Operations Center (NOC) Analyst

**Company:** [Lightning AI](https://hotfix.jobs/companies/lightning-ai)
**Location:** Fort Worth, TX, Lisle, IL, Quincy, WA
**Role:** IT Support
**Salary:** $85k – $100k/yr
**Skills:** Linux, TCP/IP, DNS, Ping, Traceroute, Netstat, Tcpdump, Grafana, Datadog, Prometheus, Bash, Python
**Posted:** 2026-05-27

> Monitor and troubleshoot Linux systems, network connectivity, and hardware in data centers. Diagnose issues, triage incidents, and document findings for hardware, network, and SRE teams.

## Job Description

## What You'll Do

- Monitor data center systems using telemetry data, dashboards, and alerting tools to detect anomalies and emerging issues
- Perform independent technical diagnosis across Linux systems, network connectivity, and hardware health using command-line tools, logs, and diagnostic utilities
- Troubleshoot network-layer issues including connectivity, routing, and interface errors
- Triage and escalate incidents to the appropriate teams (hardware, network, SRE) with technically accurate summaries, relevant logs, and telemetry findings
- Create and maintain detailed tickets documenting diagnostic steps, technical findings, and observed system behavior
- Identify recurring alert patterns through telemetry analysis and surface findings to improve monitoring coverage and reliability

## What You'll Need

### Required Qualifications
- Hands-on Linux experience including command-line proficiency and system log analysis
- Practical understanding of networking concepts: TCP/IP, DNS, routing, and diagnostic tools (ping, traceroute, netstat, tcpdump)
- Ability to independently diagnose technical issues and exercise sound judgment in ambiguous situations
- Clear, precise communication skills with strong technical documentation ability
- Availability to work overnight and rotating shifts in a 24/7 environment

### Ideal Experience
- Experience with Grafana, Datadog, or Prometheus
- Familiarity with HPC or GPU-based infrastructure
- Scripting experience in Bash or Python

## Compensation
- Anticipated annual base salary range: $85,000–$100,000 USD
- Discretionary bonus and meaningful equity component
- Comprehensive medical, dental and vision coverage
- Retirement and financial wellness support
- Generous paid time off, plus holidays
- Paid parental leave
- Professional development support
- Wellness and work-from-home stipends

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**Apply:** https://hotfix.jobs/jobs/a0c90fe4-f075-4c7f-99b6-08aca930399b
**Canonical:** https://hotfix.jobs/jobs/a0c90fe4-f075-4c7f-99b6-08aca930399b