# Technical Customer Success Manager, NA (remote)

**Company:** [Nash](https://hotfix.jobs/companies/nash)
**Location:** Remote
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** APIs, SQL, Python, Integrations, Observability Platforms, Debugging, Engineering Workflows, Api Docs
**Posted:** 2025-12-10

> Owns enterprise customer accounts end-to-end, driving adoption, performance, and growth by partnering with customer engineering teams to design, deploy, and optimize Nash platform solutions. Requires 5+ years in technical customer-facing roles with strong API/integration fluency and problem-solving skills.

## Job Description

## Responsibilities
- Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth.
- Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform.
- Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company.
- Use your expertise to advise customers, guide integrations, and identify improvement opportunities.
- Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency.
- Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities.
- Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams.
- Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives.

## Qualifications (Must-Have)
- 5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar.
- Proven success owning enterprise customer relationships and driving adoption, performance, and growth.
- Strong technical fluency — comfortable with **APIs**, integrations, debugging workflows, and collaborating with engineering.
- Experience advising customer product/engineering leaders and translating technical concepts into business outcomes.
- Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems.
- Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback.
- Excellent communication and executive-presence skills.

## Nice-to-Have
- Experience in last-mile logistics, supply chain, or complex B2B SaaS systems.
- Experience in high-growth startups or enterprise retail environments.
- Familiarity with **API docs**, **observability platforms**, **SQL**, **Python**, or engineering workflows.
- Background in consultative roles involving both technical depth and commercial accountability.

## Compensation & Benefits
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, and vision insurance

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