# University Grad | Customer Experience Agent

**Company:** [Ramp](https://hotfix.jobs/companies/ramp)
**Location:** New York, NY, San Francisco, CA
**Role:** Customer Support
**Salary:** $60k – $70k/yr
**Experience:** 0+ years
**Skills:** AI Tools, Claude, Notion Ai, Zendesk, APIs, Bank Integrations, Accounting Software, NetSuite, Quickbooks, Sage, Ach, Wire Transfers, Card Networks, Slack
**Posted:** 2026-09-09

> Handles complex customer issues across payments, cards, travel, and accounting integrations while driving escalations and process improvements. The role suits a systems thinker with hands-on AI-tool experience, strong communication skills, and comfort troubleshooting technical workflows.

## Job Description

## Responsibilities
- Engage with customers via live calls, email, and chat.
- Diagnose issues across payments, cards, travel, accounting integrations, and related products.
- Manage customer escalations end-to-end across Risk, Engineering, Product, and Partnerships.
- Use Zendesk, internal tooling, Slack-based escalation workflows, AI-powered research tools, and proprietary tools such as Glass.
- Provide feedback on AI tools and help shape their development.
- Identify and fix process gaps, missing SOPs, and inaccurate knowledge-base content.
- Build automations and improve customer-support systems using AI.
- Communicate clearly and empathetically with financially sophisticated customers.

## Requirements
- Systems-thinking approach to solving customer issues and preventing recurrence.
- Demonstrated, hands-on use of AI tools such as Claude, Notion AI, research tools, and workflow tools; this is required.
- Ability to balance speed, accuracy, and thoroughness.
- Ability to discuss technical system connections, including APIs, bank integrations, and accounting software.
- Strong prioritization and follow-through across multiple open issues and internal teams.
- Clear, concise written communication.
- Comfort handling customer interactions by phone.
- Demonstrated performance against CSAT, quality-assurance, and speed-of-service metrics.
- Ability to work a set 40-hour schedule between 7:00 AM and 11:00 PM ET, likely including one weekend day and rotating company-holiday coverage.

## Nice-to-Haves
- Experience building workflows or automations with AI tools.
- Familiarity with accounting workflows such as AP/AR, general ledger, and reconciliation.
- Experience with ERP integrations, including NetSuite, QuickBooks, or Sage.
- Knowledge of payments infrastructure, including ACH, wire transfers, and card networks.
- Experience in a fast-moving product environment where customer experience must adapt quickly.

## Compensation and Benefits
- NYC and San Francisco: $65,000–$70,000 annually.
- Other locations: $60,000–$65,000 annually.
- Flexible PTO, home-office equipment, health and wellness stipend, intra-office travel budget, and weekly coffee stipend.
- United States benefits include medical, dental, and vision coverage, One Medical membership, 401(k) with employer match, fertility HRA, parental leave, pet insurance, in-office perks, and relocation coverage to NYC or San Francisco.

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