# Configuration and Change Control Manager

**Company:** [Shield AI](https://hotfix.jobs/companies/shield-ai)
**Location:** Dallas, TX
**Role:** Other
**Salary:** $150k – $220k/yr
**Experience:** 6+ years
**Skills:** Configuration Management, Change Control, Plm, ERP, Eco, Ecr, Serial Number Traceability, Revision Control, Effectivity Management, Retrofit Planning
**Posted:** 2026-07-09

> Senior individual contributor owning configuration baselines and change control for Shield AI's fielded V-BAT unmanned aircraft fleet, payloads, software, and ground systems. Requires 6+ years experience in configuration management, strong process discipline, and cross-functional coordination in aviation or complex hardware sustainment.

## Job Description

## What you'll do

- Own and maintain the V-BAT fielded and as-maintained configuration baseline for aircraft, payloads, software, ground equipment, support equipment, and related sustainment assets.
- Track aircraft serial numbers, hardware revisions, software versions, payload configurations, ground system configurations, fielded modifications, retrofit status, and customer-specific baselines.
- Manage the change control process for fielded V-BAT systems, ensuring approved changes are controlled, traceable, and applied to the correct aircraft, customers, and configurations.
- Support Engineering Change Requests, Engineering Change Orders, change impact assessments, release readiness reviews, retrofit plans, and service action planning.
- Ensure fielded fixes, retrofits, software updates, hardware changes, payload changes, and service actions are tied to the correct serial numbers, configurations, customers, and effectivity ranges.
- Maintain configuration records for deployed aircraft, spares, payloads, ground equipment, support equipment, and field-modified assets.
- Partner with Fleet Support, Sustainment Engineering, Product Engineering, Manufacturing, Quality, Supply Chain, Customer Success, Operations, and Configuration Management to control changes across the V-BAT fleet.
- Support release readiness reviews for software, hardware, payload, ground system, maintenance, and support equipment updates.
- Ensure changes are documented, approved, communicated, implemented, and traceable from engineering approval through field deployment.
- Maintain a clear view of which customers, aircraft, payloads, ground systems, spares, and support equipment are affected by each change.
- Define and maintain change effectivity logic, including serial number applicability, build applicability, customer applicability, configuration applicability, and retrofit applicability.
- Coordinate with Product Engineering and Sustainment Engineering to understand technical change intent, required implementation steps, and field impact.
- Coordinate with Fleet Support and Customer Success to ensure field teams understand which updates, inspections, retrofits, or service actions apply to each customer asset.
- Coordinate with Manufacturing, Quality, and Supply Chain to ensure production records, nonconformance records, part revisions, supplier changes, and field configurations remain aligned.
- Identify configuration gaps, data inconsistencies, undocumented modifications, incomplete retrofit records, and risks to fielded fleet traceability.
- Escalate configuration risks that could affect fleet readiness, customer support, release execution, repair decisions, or technical troubleshooting.
- Support audits, reviews, and investigations requiring accurate configuration history, change history, serial number traceability, or fielded asset applicability.
- Improve configuration management processes, change control mechanisms, release tracking, field modification tracking, and reporting tools as the sustainment function scales.
- Provide leadership updates on configuration health, change control status, open risks, affected assets, and field deployment progress.

## Required qualifications

- 6+ years of experience in configuration management, change control, aviation sustainment, hardware/software product support, manufacturing operations, product lifecycle management, engineering operations, or complex hardware sustainment.
- Demonstrated experience managing configuration baselines, revision control, change effectivity, fielded asset records, engineering change processes, or product release control in a complex technical environment.
- Strong understanding of configuration baselines, as-built records, as-maintained records, revision control, serial number traceability, effectivity management, and engineering change control.
- Experience supporting Engineering Change Requests, Engineering Change Orders, release readiness reviews, retrofit planning, service actions, or fielded product updates.
- Experience tracking or managing hardware revisions, software versions, payload configurations, ground equipment configurations, customer-specific configurations, or deployed asset baselines.
- Ability to determine which aircraft, systems, customers, configurations, or serial numbers are affected by a given change, issue, release, retrofit, or service action.
- Experience working across Product Engineering, Sustainment Engineering, Fleet Support, Manufacturing, Quality, Supply Chain, Operations, Customer Success, and Configuration Management teams.
- Strong technical fluency with bills of material, part revisions, drawings, software releases, hardware changes, configuration records, product structures, or fielded system documentation.
- Strong process discipline and attention to detail, with the ability to maintain accurate records across multiple systems, stakeholders, and changing priorities.
- Ability to identify configuration risks, traceability gaps, undocumented changes, incomplete records, and process breakdowns before they affect fleet readiness or customer support.
- Strong written and verbal communication skills, including the ability to clearly communicate change applicability, implementation status, configuration risks, and decision needs.
- Ability to operate independently as a senior IC and drive cross-functional accountability without direct authority.
- Ability to balance configuration rigor with field support urgency, release timelines, customer needs, and operational realities.

## Preferred qualifications

- Experience with aviation, defense, unmanned systems, robotics, aerospace manufacturing, complex hardware/software products, or deployed technical systems.
- Familiarity with PLM, ERP, MES, CMMS, service management systems, requirements systems, software release systems, or configuration management databases.
- Experience with aircraft serial number tracking, software release management, payload configuration management, ground system configuration, depot repair records, or field modification tracking.
- Experience with ECO/ECR processes, MRB, FRACAS, RCCA, service bulletins, maintenance releases, retrofit campaigns, or fleet-wide service actions.
- Familiarity with configuration audits, physical configuration audits, functional configuration audits, controlled baselines, product structures, or digital thread concepts.
- Experience supporting military, defense, aviation, or high-reliability customer environments where configuration accuracy affects safety, readiness, supportability, or contractual commitments.
- Experience working in a startup, high-growth, defense technology, aerospace, robotics environment.

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