# Technical Support Engineer (Americas/EMEA - Remote)

**Company:** [Hospitable](https://hotfix.jobs/companies/hospitable)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $98k – $123k/yr
**Skills:** Laravel, PHP, Laravel Nova, Angular, MySQL, Beanstalk, Intercom, Ai Support Tools, Slack, Notion
**Posted:** 2025-04-08

> Technical Support Engineer builds internal tools and Laravel-based systems to enhance customer support efficiency, troubleshoots complex issues, and collaborates across teams. Requires PHP/Laravel experience, critical thinking, and strong communication skills.

## Job Description

## Responsibilities
- Design, build, and maintain internal tools using **Laravel** and **Laravel Nova** that directly impact the efficiency of our Customer Support team.
- Build **Laravel** endpoints and functionality that power our AI support tools (like Intercom Fin) to better resolve customer needs.
- Develop systems and automated workflows that have impact across multiple teams.
- Create and update technical documentation and help articles to empower customers and support staff with self-service resources.
- Collaborate with customers and internal teams to diagnose and resolve complex technical issues that require critical thinking and investigation.
- Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for tooling and automation improvements.

## Requirements
- Product engineering experience with **PHP** and **Laravel**. You need to understand how systems are built.
- Proven ability to think critically and troubleshoot complex issues.
- A genuine willingness and eagerness to learn.
- Exceptional communication skills—especially written.
- Strong technical communication skills, with the ability to convey technical concepts to non-technical audiences.
- A customer-centric mindset and a passion for building tools that enable teams to deliver better user experiences.

## Tech Stack
**🌴 PALM-B**: **PHP**, **Angular**, **Laravel**, **MySQL**, **Beanstalk**.

## Compensation
Total budget: **US$106,448.40 - US$133,105.50** depending on cost of living. For US employees: **$98,213.87 - $122,808.85** gross salary. Additional equity (**RSUs** up to **$48,402.00**) and performance share units (**PSUs** up to **US$273,628.00** per year).

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