# Order Management Analyst

**Company:** [Skydio](https://hotfix.jobs/companies/skydio)
**Location:** San Mateo, CA
**Role:** Revenue Operations
**Salary:** $103k – $135k/yr
**Experience:** 1+ years
**Skills:** Salesforce, NetSuite, Excel, Google Sheets, ERP, CRM, Order Management, Order-To-Cash, AI Tools, Automation
**Posted:** 2026-06-04

> Manage end-to-end order processing and fulfillment for hardware, software, and services. Partner with Sales Ops, Finance, Logistics, and Supply Chain to ensure accurate processing and timely delivery.

## Job Description

## How you'll make an impact
- Manage end-to-end order processing and fulfillment activities for Skydio products and services
- Review purchase orders and sales submissions for completeness, accuracy, pricing, and policy compliance
- Partner cross-functionally with Sales Operations, Finance, Logistics, Manufacturing, and Supply Chain teams to support order execution and delivery timelines
- Monitor order backlog, shipment status, and fulfillment metrics to proactively identify and resolve operational risks
- Assist in resolving shipment discrepancies, billing issues, and inventory constraints
- Analyze operational KPIs and provide recommendations to improve workflows and operational scalability
- Leverage AI tools and automation technologies to improve operational efficiency, streamline workflows, and reduce manual tasks
- Support implementation and optimization of ERP, CRM, reporting, and automation tools
- Assist in maintaining operational documentation, SOPs, and enablement materials
- Partner closely with the Dock Deployment Logistics Coordinator to manage shipment scheduling, deployment logistics, and operational execution for Dock-related orders

## What makes you a good fit
- 1-3 years in Order Management, Order Administration, Sales Operations, Revenue Operations, Supply Chain Operations, or similar role
- Strong ownership and organizational skills
- Ability to work in fast-paced environments and thrive on cross-functional collaboration
- Ability to adapt quickly, work with ambiguity, and manage evolving processes and operational priorities
- Strong analytical and problem-solving skills with excellent communication abilities
- Ability to multitask and work in a high-volume environment
- Knowledge of order-to-cash processes and operational workflows
- Interest in leveraging AI and automation tools to improve workflows and operational efficiency
- Proficiency in Salesforce (SFDC), NetSuite (NS), DBX, Microsoft Excel, and Google Sheets for order management, reporting, and operational workflows
- Experience supporting hardware operations, logistics, or manufacturing environments is a plus
- International order management or logistics experience is a plus

## Compensation and Benefits
- Annual base salary range: $103,000 - $135,000
- Equity in the form of stock options
- Comprehensive benefits packages including group health insurance plans
- Paid vacation time, sick leave, holiday pay and 401K savings plan
- Relocation assistance may be provided for eligible roles

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