# Technical Production Operations Engineer Intern

**Company:** [Vestmark](https://hotfix.jobs/companies/vestmark)
**Location:** Wakefield, MA
**Role:** DevOps / SRE
**Salary:** $19 – $22/hr
**Skills:** Microsoft Windows, SQL, Dynatrace, Enterprise Software, Batch Processing, Technical Troubleshooting, Knowledge Bases
**Posted:** 2026-09-02

> Supports production operations by monitoring batch processes, troubleshooting issues, documenting procedures, and collaborating with technical teams in a 24/7 environment. The role is suited to a student pursuing a bachelor’s degree with an interest in technical operations, enterprise software, and financial services.

## Job Description

## Responsibilities
- Monitor and support automated batch processing jobs.
- Assist with troubleshooting and issue resolution under the guidance of senior team members.
- Document technical procedures and update knowledge bases.
- Escalate issues appropriately and collaborate with technical teams to resolve them.
- Communicate with internal teams and contribute to proactive issue prevention.
- Manage client expectations through excellent communication.
- Partner with internal departments to deliver customer service.
- Develop and refine technical documentation.
- Participate in shift work, including evenings and early mornings, as part of a 24/7 support team.

## Requirements
- Interest in technical operations and enterprise software support.
- Knowledge of, understanding of, or interest in the financial sector.
- Ability to balance and manage multiple competing priorities.
- Collaborative interpersonal skills and ability to work within cross-functional teams.
- Self-starter with good judgment and the ability to plan and accomplish goals in a complex, fast-paced environment.
- Creative problem-solving and analytical skills.
- Ability to handle problem situations quickly, inventively, and resourcefully.
- Progress toward a BA or BS degree; a BS degree in Finance or Computer Science is a plus.

## Preferred Technical Skills
- MS Windows
- SQL
- Dynatrace

## Compensation and Benefits
- Salary range: $19–$22 USD per hour.
- Comprehensive total rewards package, including company-paid medical premiums of 90%, a competitive time-off program, and other variable compensation if eligible.

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