# Enterprise Customer Success Manager

**Company:** [SentiLink](https://hotfix.jobs/companies/sentilink)
**Location:** Remote
**Role:** Customer Success
**Salary:** $130k – $150k/yr
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, Financial Services, fraud prevention, Salesforce, Apollo, Onboarding, Consultative Selling
**Posted:** 2026-07-22

> Enterprise Customer Success Manager responsible for owning relationships with bank, credit union, and fintech clients. Duties include onboarding, regular business reviews, consultative fraud solutions, goal setting, and cross-functional collaboration in a Financial Services/Fraud domain. Requires 5-7 years CSM or Account Management experience.

## Job Description

## Responsibilities
- Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
- Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
- Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
- Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
- Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
- Establish business goals with each client and establish a plan to achieve targets
- Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
- Partner with Sales during pre and post sales

## Requirements
- 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
- Self-motivated, detail-oriented, with a big appetite for making our partners successful
- Experience with Salesforce and Apollo, a plus
- Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
- Candidates must be legally authorized to work in the United States and must live in the United States

## Compensation
**Salary Range:** $130,000 - $150,000/year + bonus + equity + benefits

## Perks and Benefits
- Employer paid group health insurance for you and your dependents
- 401(k) plan with employer match
- Flexible paid time off
- Regular company-wide in-person events
- Home office stipend, and more!

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