# IT Support Specialist

**Company:** [Cape](https://hotfix.jobs/companies/cape)
**Location:** Arlington, VA
**Role:** IT Support
**Experience:** 5+ years
**Skills:** apple macos, Windows, Linux, mobile device management, Jamf, jira service management, Google Workspace, microsoft 365, hardware inventory, hardware procurement, conference room av, SSO, SCIM, it automation
**Posted:** 2026-08-03

> Provides hands-on internal IT support for Cape’s DC office, owning onboarding, Tier-1 ticket resolution, hardware inventory, conference-room technology, and office IT operations. Requires 2–3+ years of experience, Apple/macOS expertise, MDM familiarity, and strong customer-service skills.

## Job Description

## Responsibilities
- Serve as the face of IT and provide hands-on support for the DC office.
- Own employee IT onboarding and offboarding, including device provisioning and process improvements.
- Resolve Tier-1 support requests within service-level agreements (SLAs), working alongside an internal AI agent and building automations and AI workflows to reduce resolution time.
- Build and maintain an audit-ready asset-management system for laptops, peripherals, and specialty hardware across offices, international travelers, and remote employees.
- Support the IT buildout of new offices and maintain conference-room, audiovisual (AV), and visitor-system technology.
- Evaluate new vendors and tools, including SSO/SCIM integration, device packaging, and documentation.
- Manage IT hardware procurement and inventory.
- Set up, troubleshoot, and maintain conference-room hardware and software.
- Provide timely resolution for hardware and software issues.

## Requirements
- **2–3+ years** of experience in IT support, particularly in a dynamic technology environment.
- Hands-on experience supporting Apple/macOS laptops, with familiarity across Windows and Linux as needed.
- Familiarity with mobile device management (MDM), such as Iru, Jamf, or similar tools.
- Experience working in a ticketing or helpdesk system, such as Jira Service Management, and meeting SLAs.
- Basic administration experience with Google Workspace and/or Microsoft 365.
- Proven ability to manage IT hardware procurement and inventory.
- Strong problem-solving skills, customer-service instincts, clear communication, and reliable follow-through.
- Willingness to lift or carry desktop computers weighing up to 25 pounds.
- Interest in work supporting privacy and national security.

## Benefits
- Top-tier healthcare.
- 401(k) matching.
- Generous vacation policy.

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