# Specialist, Expense Operations

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Unspecified
**Role:** Revenue Operations
**Experience:** 1+ years
**Skills:** kyc, kyb, Fintech, Salesforce, Excel, Google Sheets
**Posted:** 2026-07-15

> Specialist handling expense operations escalations, process improvements, and KYC/KYB compliance for Navan Expense. Requires 1+ years fintech/travel compliance experience, strong process and customer focus.

## Job Description

## What You’ll Do
- Become an expert in product functionality and customer use cases.
- Collaborate with cross-functional teams (Product, Data, Engineering, etc.) to handle escalations.
- Meet productivity and quality KPIs, while identifying areas for operational improvement.
- Escalate risks to leadership, offering subject matter expertise for solutions.
- Execute and evaluate processes, suggesting improvements for maximum efficiency.
- Contribute to the development and re-engineering of policies and procedures.

## What We’re Looking For
- 1+ years of KYC/KYB compliance within the fintech or travel sector
- Critical thinker, thinking outside of the box and pushing for resolutions
- Strong customer focus and relationship-building skills.
- Organized, able to prioritize and meet deadlines under pressure.
- Proven ability to meet targets in a high growth and high demand setting.
- Process driven, with a knack for automation and improvement.
- Able to embrace change with flexibility and agility in a continually changing environment
- Proficient in Excel and Google Sheets, with experience in process launch and maturity.
- Ownership mindset with problem-solving and cross-functional collaboration skills.
- Prior Salesforce experience a plus

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