# Adoption Strategist

**Company:** [Ironclad](https://hotfix.jobs/companies/ironclad)
**Location:** San Francisco, CA, New York, NY, Chicago, IL
**Role:** Customer Success
**Salary:** $130k – $145k/yr
**Experience:** 3+ years
**Skills:** SaaS, Artificial Intelligence, Organizational Change Management, Customer Success, Digital Transformation, Adoption Metrics, Analytics, Project Management, Executive Stakeholder Management, Contract Ai Services
**Posted:** 2026-08-17

> Drives enterprise customer adoption, engagement, and business value for an AI-powered contract platform. The role leads adoption roadmaps and cross-functional delivery while advising executive stakeholders on SaaS, AI, organizational change, and measurable customer outcomes.

## Job Description

## Responsibilities
- Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics.
- Develop and execute adoption roadmaps that accelerate user engagement and business value realization for enterprise and strategic customers.
- Translate AI capabilities and evolving product motions into language and delivery plans that resonate with executive stakeholders.
- Partner with Contract AI Services to ensure implementation and AI configuration support long-term adoption.
- Own project execution end-to-end, including timelines, deliverables, risks, and stakeholder alignment across internal and customer teams.
- Manage escalations, reset expectations, realign stakeholders, and resolve scope conflicts.
- Contribute to delivery methodology, scoping playbooks, and adoption frameworks.
- Monitor adoption metrics, customer health, and business outcomes; recommend improvements based on data and customer feedback.
- Collaborate across Customer Success, Professional Services, Product Management, Sales, Marketing, and Engineering to ensure a seamless customer experience and identify growth opportunities.
- Stay current on emerging AI technologies, SaaS capabilities, and industry best practices.

## Requirements
- Bachelor's degree in Business, Information Systems, Computer Science, Organizational Development, or a related technical field.
- 3+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.
- Experience leading enterprise technology adoption or digital transformation initiatives.
- Strong understanding of SaaS platforms, AI technologies, organizational change management, and customer success methodologies.
- Ability to influence executive stakeholders, facilitate cross-functional collaboration, and communicate complex concepts to technical and business audiences.
- Experience using adoption metrics and analytics to measure customer success and business outcomes.
- Experience working with large enterprise customers and executive leadership teams.

## Compensation and Benefits
- Base salary: **$130,000–$145,000**.
- Equity awards, including a new-hire grant and opportunities for additional awards.
- Health coverage for employees and coverage for dependents with buy-up options.
- Gender-neutral parental leave and compassionate leave.
- Family-forming support.
- Paid time off.
- Wellbeing, hybrid-work, and applicable cell-phone stipends.
- Mental health support.
- Pre-tax commuter benefits.
- 401(k) plan with employer match.
- Regular team events.

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