# Enablement Specialist, Perplexity Computer

**Company:** [Perplexity](https://hotfix.jobs/companies/perplexity)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $150k – $175k/yr
**Experience:** 4+ years
**Skills:** Ai Products, Agentic Workflows, Enterprise Saas, Technical Onboarding, Customer Enablement, Program Design, Facilitation, Customer Education, Product Analytics, Usage Analytics, Technical Content, Integrations
**Posted:** 2026-09-08

> Design and deliver scalable technical onboarding and adoption programs for enterprise customers using Perplexity Computer. The role combines customer facilitation, AI and integration fluency, adoption diagnostics, usage-data analysis, and cross-functional collaboration.

## Job Description

## Responsibilities
- Design onboarding and adoption journeys for customers and user cohorts with different roles, goals, technical readiness, and AI experience.
- Lead technical kickoffs, workshops, office hours, remote and onsite programs, webinars, and train-the-trainer sessions.
- Teach Perplexity Computer and agentic-workflow concepts to technical and nontechnical audiences.
- Guide customers through access, membership, permissions, connectors, credits, models, and initial workflows.
- Diagnose adoption barriers involving knowledge, readiness, process, configuration, product capability, or technical complexity.
- Route complex needs to Applied AI Architects, Customer Success, Support, Product, or Engineering with clear handoffs.
- Create scalable curricula, checklists, implementation guidance, lifecycle communications, videos, examples, and internal enablement materials.
- Use product and usage data to segment customers, identify adoption gaps, deliver targeted interventions, and measure activation, time to first value, repeat usage, sustained credit consumption, and program effectiveness.
- Share customer patterns and feedback with Applied AI, Product, Customer Success, Marketing, and Support.

## Requirements
- 4+ years of experience in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or technically oriented Customer Success.
- Proven experience designing and delivering onboarding, training, or adoption programs across live and self-service formats.
- Strong facilitation and communication skills, with the ability to explain complex product and AI concepts clearly.
- Technical fluency with permissions, connectors, models, credits, workflows, and common integration concepts.
- Strong diagnostic judgment and data-informed approach to customer adoption.
- Experience working cross-functionally with Customer Success, Sales, Product, Marketing, Support, and technical teams.
- High ownership and ability to improve processes in a fast-moving environment.

## Nice-to-haves
- Experience with AI products, agentic workflows, enterprise SaaS, or technically complex platforms.
- Experience building technical onboarding or adoption programs for enterprise customers.
- Background in adult learning, instructional design, customer education, or enablement operations.
- Experience using product and usage data to trigger interventions and measure activation, time to value, and sustained engagement.
- Experience developing customer-facing technical content, workshops, or certification programs.

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