# Senior Software Development Engineer in Test

**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** Kitchener, Canada
**Role:** QA Engineering
**Salary:** CA$149k – CA$174k/yr
**Experience:** 6+ years
**Skills:** Python, Java, Test Automation, Rest, Cloud Technologies, Ci Pipelines, Functional Testing, Integration Testing, Load Testing, Performance Testing, Api Testing, Ui Testing, Database Testing, Microservices, Ai Evaluation
**Posted:** 2026-09-04

> Leads quality engineering for AI Contact Center systems by building scalable automation frameworks and API, UI, capacity, security, and performance tests. Requires 6+ years of software development experience, strong Python or Java skills, and expertise in cloud services, REST testing, and CI integration.

## Job Description

## Responsibilities
- Plan and implement functional, regression, and end-to-end tests at the UI, API, and database levels.
- Develop, execute, and analyze capacity tests for microservices and performance tests for key product scenarios.
- Own test strategy for AI Contact Center systems, including AI Routing, Digital Agent workflows, and Agentic Analytics.
- Use agentic coding tools to generate test cases and build test software.
- Provide detailed failure analysis to accelerate product and test fixes.
- Define meaningful KPIs and communicate results across teams and business stakeholders.
- Participate in design discussions and reviews, addressing edge cases and adding test hooks before development begins.
- Write reliable, maintainable code and develop scalable solutions to complex problems.
- Mentor engineers and promote software development and testing best practices.

## Requirements
- Typically 6+ years of relevant software development experience, preferably including test automation frameworks for SaaS applications.
- Strong programming expertise in a top programming language such as Python or Java.
- Strong experience designing and building scalable test automation frameworks.
- Extensive experience using AI coding agents for test generation and optimization.
- Professional written and verbal English communication skills.
- Ability to communicate cross-functionally and with teams in different geographies.
- Experience with functional, integration, load, and performance testing methodologies.
- Deep familiarity with cloud technologies and testing REST services.
- Experience integrating tests into CI pipelines.

## Nice to Have
- Experience with AI-driven evaluation methodologies or evaluation harnesses for non-deterministic systems.
- Experience validating enterprise-scale data infrastructure.

## Compensation
- Target base salary: **$149,000–$173,750 CAD**.
- Compensation reflects base salary only and excludes bonus, equity, and benefits.
- Benefits include comprehensive coverage, training, AI tools, and growth opportunities.

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