# Associate Director, Product Strategy & Operations

**Company:** [GoHighLevel](https://hotfix.jobs/companies/gohighlevel)
**Location:** Remote
**Role:** Product Operations
**Experience:** 9+ years
**Skills:** SaaS, Product Strategy, Revenue Strategy, Business Operations, Monetization, Pricing, Product Adoption, Retention, Growth Metrics, Business Cases, Cross-Functional Leadership, Stakeholder Management, AI Tools, Data Analysis, Strategic Planning
**Posted:** 2026-06-18

> Leads cross-functional product strategy and operations initiatives connecting Product, Finance, and GTM teams to improve revenue, adoption, and business performance. Requires 9–12 years of experience in strategy, operations, growth, or related leadership roles, with strong SaaS monetization and execution expertise.

## Job Description

## Responsibilities

### Revenue Growth & Business Strategy
- Analyze revenue performance, product adoption, customer behavior, and monetization opportunities across multiple product lines.
- Partner with Product and Finance teams to identify growth opportunities and prioritize high-impact initiatives.
- Develop business cases, growth plans, and strategic recommendations to improve revenue and adoption.
- Drive planning processes and track progress against key business objectives.

### Product & Growth Initiatives
- Build a deep understanding of HighLevel's products, customers, and revenue drivers.
- Identify opportunities across new revenue streams, adoption, and expansion.
- Work closely with Product teams to shape and execute strategic initiatives that drive business impact.

### Cross-Functional Leadership
- Align Product, Finance, Marketing, Sales, Customer Success, and Leadership teams around common goals.
- Drive clarity, accountability, and execution across complex initiatives.
- Influence stakeholders and facilitate decision-making across multiple functions.

### Strategic Execution
- Own high-priority initiatives from ideation through execution.
- Establish operating rhythms, success metrics, and tracking mechanisms.
- Monitor outcomes, identify risks, and course-correct when necessary.
- Continuously improve planning, prioritization, and execution processes.

## Success Measures

### First 6 Months
- Develop a strong understanding of the products, customers, and revenue drivers.
- Build trusted relationships across Product, Finance, and GTM teams.
- Identify and prioritize strategic growth opportunities.
- Influence roadmap and business decisions through data-driven insights.

### Within 12 Months
- Drive measurable improvements in revenue, adoption, and business performance.
- Lead strategic initiatives from concept to execution.
- Become a trusted advisor to leadership on growth and business strategy.
- Improve organizational alignment, planning quality, and execution effectiveness.

## Requirements
- 9–12 years of experience in Founder’s Office, Chief of Staff, Strategy & Operations, Product Strategy, Revenue Strategy, Growth, or Business Operations roles.
- Strong understanding of SaaS business models, monetization, pricing, adoption, retention, and growth metrics.
- Proven ability to drive cross-functional initiatives across Product, Finance, GTM, and Leadership teams.
- Demonstrated track record of translating strategy into execution and delivering measurable business outcomes.
- Exceptional analytical, problem-solving, and stakeholder management skills.
- Comfortable working in ambiguity and influencing without direct authority.
- Hands-on experience with AI tools and modern productivity workflows.

## Nice-to-Haves
- Experience in a high-growth SaaS, startup, or consulting-led environment.
- Founder’s Office or Chief of Staff experience in a high-growth startup.
- Strategy & Operations, Business Operations, or Growth leadership experience.
- Consulting experience followed by a transition into operating roles.
- Experience driving monetization, pricing, growth, or business transformation initiatives.

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