# Clinical Partner Success Manager

**Company:** [Forus](https://hotfix.jobs/companies/forus)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $150k – $200k/yr
**Experience:** 2+ years
**Skills:** Healthcare Workflows, Specialty Medications, Prior Authorization, Affordability Programs, Pharmacy Coordination, Customer Success, Onboarding, Workflow Analytics, Adoption Analytics, Stakeholder Management
**Posted:** 2026-08-09

> Own end-to-end onboarding, adoption, expansion, and retention for specialty practices using a healthcare platform. The role requires hands-on experience with provider organizations, clinical workflows, specialty medications, and strong operational and relationship-management skills.

## Job Description

## Responsibilities
- Own a portfolio of specialty practices and provider organizations from onboarding through activation, adoption, expansion, retention, and advocacy.
- Understand how organizations handle prescriptions, coverage requirements, affordability, and pharmacy coordination, then design rollout plans that fit clinical and administrative workflows.
- Lead practice teams through workflow change by building champions across medical assistants, access teams, practice managers, and clinicians.
- Build trusted relationships across practice organizations and develop internal advocates for the platform.
- Use adoption, workflow, and operational data to identify success factors, blockers, and actions that improve usage and value.
- Lead adoption reviews and resolve provider friction end-to-end, coordinating with Operations and Product.
- Build repeatable onboarding, enablement, and practice-success playbooks to bring organizations live faster.

## Requirements
- 2–10 years of experience inside or directly alongside provider organizations, such as experience as a medical assistant, biologics or access coordinator, field reimbursement manager, practice manager, or healthcare implementation specialist.
- Strong understanding of clinical and administrative practice workflows.
- Direct experience with specialty medications, prior authorization, affordability programs, or pharmacy coordination.
- Credibility with practice teams and the ability to guide workflow change while maintaining trust.
- Strong operational and analytical judgment, including managing parallel workstreams, diagnosing adoption issues, and driving resolution.
- Excellent written and verbal communication with frontline practice staff, clinicians, provider leadership, and internal teams.
- Demonstrated ability to move quickly, find shortcuts, and deliver on goals.

## Compensation and Benefits
- Competitive compensation with meaningful equity for full-time employees.
- Fully covered medical, vision, and dental insurance.
- Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
- Unlimited paid time off and 16 weeks of parental leave.
- 401(k), FSA, commuter benefits, and DashPass.
- Daily office lunch and dinner after 6:30 p.m.
- Full-time roles are in person in New York.

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