# Partner Engagement Manager, Joint Staff

**Company:** [Onebrief](https://hotfix.jobs/companies/onebrief)
**Location:** Washington, DC
**Role:** Customer Success
**Salary:** $150k – $180k/yr
**Skills:** top secret clearance, sci eligibility, military operational planning, joint staff workflows, classified networks, jwics, military exercises, Customer Relationship Management, technical troubleshooting, product proficiency, bureaucratic navigation
**Posted:** 2026-07-20

> Own customer relationships from planners to Generals at Joint Staff headquarters. Expand Onebrief usage to 100% of workflows, drive renewals/expansion, communicate user needs to product team, and provide technical customer support while leveraging deep military planning expertise.

## Job Description

## About the Job
Your mission at each major headquarters under your responsibility:
- Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.
- Rapidly expand product usage until ~100% of Joint Staff workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
- Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.
- Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
- Instill the Onebrief brand image.
- Enable our expansion to Allies and Partners.

You will also:
- Lead or support exercises.
- Use your observations of our users to recommend product improvements.
- Provide face-to-face and remote customer support.
- Develop an understanding of customer social dynamics in order to support renewals and future sales.
- When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

## Requirements
- Top Secret clearance with eligibility for SCI and ability to access DOD facilities.
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
- Advanced military education: Command and Staff, Advanced Military Studies.
- Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
- Obsessed with creating value for real users.
- Ambitious, scrappy, and a creative problem-solver.
- Learn quickly, work iteratively, and naturally seek collaboration.
- Approach work with integrity, intellectual honesty, and a low ego.
- Communicate frankly, clearly, and succinctly.
- Thrive as a self-starter, embracing autonomy and ambiguity.

## Nice-to-Haves
- You love our users, and you want to work with them. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you.
- Deeply understand large military headquarters and want to apply that within the Joint Staff. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals.
- Pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse.
- Can get things from large government organizations.
- Technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
- Work well with customers. Demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
- Intense about our mission. It’s a core part of who you are.
- Proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
- Mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

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