# Payment Operations Analyst

**Company:** [Brex](https://hotfix.jobs/companies/brex)
**Location:** Salt Lake City, UT
**Role:** Revenue Operations
**Salary:** $59k – $73k/yr
**Skills:** Salesforce, Looker, Hex, Mastercard Chargebacks, AI Tools, Case Management, Cross-Functional Collaboration, Regulatory Compliance
**Posted:** 2026-06-17

> Support day-to-day dispute case management, identify fraud, and drive process improvements as an AI-native user on the Disputes team. Requires strong communication, cross-functional collaboration, and willingness to work hybrid in Salt Lake City.

## Job Description

## Responsibilities
- Become an SME for complex cases, including overriding AI and making decisions in day-to-day operations of Disputes, Pre-Arbitration, and Re-Billing
- Identify business inefficiencies and propose solutions to leadership
- Own specific tooling improvements, including feedback loops and long-term expertise of AI functionality
- Work with cross-functional teams to resolve complex issues and drive change through process improvements
- Adhere to regulatory and legal requirements

## Requirements
- Proven ability to navigate ambiguity and bring clarity to complex disputes
- Ability to thrive in a fast-paced environment while successfully adapting to change
- Proven ability to work with cross-functional teams as well as independently
- Excellent communication and writing skills, with the ability to lead the standard of case documentation and present insights to leadership
- Ability and motivation to become AI-Native
- Must be willing to work in office 3 days per week on Monday, Wednesday, and Thursday

## Bonus Points
- Strong understanding of Salesforce
- Experience in data tools such as Looker or Hex
- Deep understanding of Mastercard Chargebacks

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